Moncler Store Manager

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Lead overall store performance, achieving sales, profitability, productivity, client development, and operational objectives.
• Develop and execute store-specific business strategies with Regional Leadership, translating company priorities into clear action plans.
• Analyze KPIs, traffic, inventory performance, client trends, and market opportunities to identify actions that drive sustainable results.
• Drive continuous improvement across sales, conversion, UPT, CRM capture, productivity, repurchase rate, and inventory productivity.
• Manage store expenses, payroll, and scheduling while maximizing productivity and profitability.
• Champion the Moncler Client Promise and ensure the team consistently delivers exceptional, personalized luxury experiences.
• Maintain a highly visible sales-floor presence through Client Experience Management, coaching in the moment and engaging directly with clients and VICs.
• Build a strong culture of clienteling, networking, CRM excellence, and long-term relationship development.
• Partner with Client Relations and cross-functional teams to execute events and activations that strengthen client engagement and brand awareness.
• Resolve escalated client situations with professionalism, empathy, sound judgment, and a commitment to protecting the relationship.
• Lead, inspire, coach, and develop the store team, fostering accountability, collaboration, inclusion, and excellence.
• Recruit, onboard, develop, and retain luxury retail talent while building a strong internal and external talent pipeline.
• Set clear expectations and provide timely, specific, actionable feedback through regular coaching, performance conversations, and development planning.
• Build bench strength through succession planning and deliberate development of future leaders.
• Lead engaging daily briefings and team meetings that reinforce business priorities, product knowledge, company values, and recognition.
• Ensure consistent execution of company policies, procedures, and standards across scheduling, payroll, inventory, cash handling, shipping and receiving, loss prevention, compliance, and after-sales service.
• Partner with Visual Merchandising to maintain presentation standards that reflect Moncler's global brand image.
• Safeguard company assets through strong operational controls and close partnership with Operations and Asset Protection.
• Evaluate store processes and identify opportunities to improve efficiency, inventory accuracy, productivity, and the client experience.
• Support product launches, leadership visits, special projects, and regional priorities with exceptional execution.
• Partner with Regional Leadership, Human Resources, Retail Training, Operations, Merchandising, Planning, Visual Merchandising, Client Relations, Asset Protection, and Finance to drive store priorities.
• Collaborate with Merchandising and Planning to optimize assortment, replenishment, inventory productivity, and commercial opportunities.
• Serve as a visible Moncler ambassador, building relevant relationships within the local luxury retail and business community.
• Lead by example, demonstrating Moncler's values, professionalism, integrity, managerial courage, and commitment to excellence.
• Perform additional responsibilities as assigned in support of evolving business needs.

Qualifications

• Bachelor's degree preferred; relevant experience accepted in lieu of a degree.
• Minimum five years of progressive luxury retail leadership experience, including managing a high-volume store or comparable business.
• Demonstrated ability to lead and develop high-performing teams while fostering accountability and inclusion.
• Strong commercial acumen and ability to interpret KPIs, financial information, and client insights to drive profitable growth.
• Expertise in luxury client experience, clienteling, CRM, and relationship development.
• Strong operational judgment across merchandising, inventory, compliance, asset protection, payroll, and scheduling.
• Excellent communication, collaboration, and problem-solving skills, with the ability to influence across levels and functions.
• Adaptable, entrepreneurial, and results-oriented, with the ability to thrive in a fast-paced destination retail environment.
• Proficiency in Microsoft Office Suite, POS, CRM, inventory management, and other retail technology systems.
• Ability to work a flexible retail schedule, including evenings, weekends, holidays, and peak business periods.

Skills

Experience

Minimum five years of progressive luxury retail leadership experience, including managing a high-volume store or comparable business.

Education

Bachelor's degree preferred; relevant experience accepted in lieu of a degree.

Compensation

The base compensation for this position ranges from USD 125,000 to USD 145,000 per annum.

Benefits

Quarterly bonus eligibility; medical, dental, and vision coverage; short- and long-term disability; paid parental leave; seven paid holidays; up to 120 hours of accrued paid vacation; four personal days; two community service days; employee discounts; and a retirement plan with an employer contribution.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.