Moncler Senior Client Advisor

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Set an example on the sales floor through best-in-class client engagement and selling techniques.
• Support Client Advisor onboarding and development by sharing product expertise, knowledge, and selling best practices.
• Guide peers and contribute to a collaborative, positive team environment.
• Support the team during peak periods to maintain seamless client experiences and appropriate floor coverage.
• Deliver personalized, elevated experiences in line with the Moncler Client Promise and Selling Ceremony.
• Build, manage, and grow a client portfolio focused on retention and repeat business.
• Capture and maintain high-quality client data to personalize future interactions.
• Proactively contact clients through appointment selling, charge-send follow-up, phone sales, and after-sales service.
• Attract new clients through networking and community engagement.
• Provide styling advice and share knowledge of fashion trends, brand heritage, and product features.
• Consistently achieve and exceed individual sales goals and KPIs, including sales, UPT, ADT, data capture, repurchase rate, proactive business target retention on locals, and enrichment.
• Demonstrate client-development behaviors, including outreach and relationship management.
• Review personal performance and adapt selling strategies to improve results.
• Contribute to store performance through individual results and teamwork.
• Follow company policies, procedures, and operational standards.
• Support inventory preparation and execution as needed.
• Follow up on client transactions, including repairs, holds, and special orders.
• Support and maintain visual merchandising standards.
• Uphold Moncler grooming, behavior, and presentation standards.
• Take a collaborative, team-oriented approach and support activities that contribute to store performance.
• Promote a positive, respectful work environment through open communication and partnership with colleagues and management.
• Maintain professionalism and integrity while following company policies and procedures.
• Deliver exceptional service and represent the brand professionally in all interactions.
• Support additional tasks and responsibilities as needed to meet business needs.
• As needed, support key-holder duties such as opening and closing, and/or serve as a Product or functional Major, providing focus and expertise in a specific product category.

Qualifications

• At least 3 years of retail experience, preferably in a luxury or client-focused environment.
• Proven record of achieving sales goals and developing client relationships.
• Strong clienteling mindset and ability to build lasting client relationships.
• Results-driven, with a strong sales and service focus.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced, dynamic environment.
• Fashion-forward, with an interest in luxury retail.
• Professional presentation and communication skills.
• Fluency and strong communication skills in the local language; proficiency in English or other languages may be required based on business needs.
• Dependable, punctual, and flexible.
• Proficiency in Microsoft Office and retail systems.

Skills

Experience

At least 3 years of retail experience, preferably in a luxury or client-focused environment.

Compensation

The base compensation for this position ranges from USD 26 to USD 34 per hour.

Benefits

Commission; medical, dental, and vision coverage; short- and long-term disability; paid parental leave; 7 paid holidays; up to 80 hours of paid vacation; 4 personal days; employee discounts; retirement plan with employer contribution.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.