Moncler Seasonal Client Advisor

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Support colleagues and contribute to a collaborative, inclusive team environment and overall store success.
• Participate in store initiatives, meetings, training sessions, and daily operations, demonstrating flexibility and teamwork.
• Represent Moncler as a positive Brand Ambassador, embodying its values and promoting a culture of excellence.
• Welcome clients and deliver a luxury experience in line with the Moncler Client Promise and Client Experience standards.
• Build client relationships through personalized service, meaningful engagement, and active clienteling.
• Develop new clients and strengthen relationships with existing clients through proactive outreach and follow-up using approved clienteling tools.
• Anticipate client needs and recommend products and services that enhance the client experience.
• Achieve and exceed individual sales goals and key performance indicators, including ADT, UPT, Data Capture, Repurchase Rate, Conversion, and other business metrics.
• Monitor personal performance and adjust selling strategies proactively to maximize results and exceed client expectations.
• Maintain strong knowledge of Moncler collections, services, seasonal initiatives, and brand heritage.
• Support store sales and profitability objectives.
• Follow company policies, operational procedures, and compliance standards.
• Accurately process sales transactions, special orders, omnichannel services, repairs, charge sends, holds, and after-sales requests.
• Support inventory preparation, cycle counts, stock organization, and physical inventories as required.
• Maintain visual merchandising standards and ensure the sales floor reflects Moncler brand expectations.
• Maintain store organization, cleanliness, and operational excellence throughout the day.
• Uphold Moncler standards of grooming, professionalism, and behavior.
• Demonstrate professionalism, integrity, and accountability in interactions with clients, colleagues, and management.
• Foster a positive, respectful work environment through collaboration, open communication, and mutual support.
• Adapt to changing business priorities while maintaining a client-first mindset.
• Protect confidential company and client information.
• Perform additional responsibilities and projects as assigned to support business needs.

Qualifications

• Previous luxury retail, premium retail, hospitality, or other client-focused experience preferred.
• Demonstrated ability to contribute to sales goals while delivering exceptional client experiences.
• Experience in a fast-paced, high-volume retail environment is a plus.
• Passion for luxury retail, fashion, and delivering exceptional client experiences.
• Strong interpersonal, communication, and relationship-building skills.
• Client-centric mindset and ability to build trust and meaningful relationships.
• Team-oriented approach and positive attitude.
• Strong organizational skills and ability to prioritize in a fast-paced retail environment.
• Professional presentation and demeanor consistent with a luxury brand.
• Dependable, punctual, adaptable, and results-oriented.
• Comfort using retail technology, POS systems, clienteling applications, Microsoft Office (Word, Excel, Outlook), and mobile communication tools.
• Flexible scheduling availability to support seasonal business needs, including evenings, weekends, holidays, and peak business periods.

Skills

Compensation

The base compensation for this position ranges from USD 25 to USD 30 per hour.

Benefits

Commission or incentive compensation; medical, dental, and vision coverage; short- and long-term disability; 7 paid holidays; up to 10 days of paid vacation; up to four personal days; employee discounts; retirement plan with employer contribution.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.