- Location
- 737, Dunsmuir Street (View map)Vancouver V7Y 1E4Canada
- Employment
- Part-Time
- Seniority
- Mid-Level
- Compensation
- $20–23/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Moncler
Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.
The part-time Client Advisor represents Moncler’s values and Client Promise, delivering exceptional client experiences, developing relationships, and achieving sales goals. The role also supports store operations, inventory, and visual merchandising, with additional visual merchandising or training support as a Major. The estimated base hourly rate is $20–$23.
Role & Responsibilities
- Represent Moncler’s values and Client Promise, creating a welcoming environment, identifying client needs, guiding clients across the brand, and cultivating relationships while achieving and exceeding individual and store goals.
- As a Major, support the store team and business with visual merchandising or training needs.
- Contribute to store objectives as a team player and help maintain a positive, collaborative work environment.
- Welcome every client and deliver an exceptional experience in line with the Moncler Client Promise and Client Experience standards.
- Build long-term client relationships through engaging conversations and active clientele management.
- Drive business and sales goals by proactively contacting existing clients and developing new clients.
- Achieve and exceed sales goals and key KPIs, including Average Dollar Transaction (ADT), Units per Transaction (UPT), data capture, and repurchase rate.
- Review and analyze personal KPI performance, adjusting the sales approach to improve results and exceed client expectations.
- Learn and master brand and product knowledge.
- Work with operations and store leadership to ensure compliance with company policies and procedures.
- Support inventory preparation and execution as needed.
- Proactively follow up on customer charge sends, repairs, and holds.
- Support and maintain visual merchandising standards.
- Meet Moncler grooming and conduct standards.
- Perform other duties as reasonably requested by management to fulfill the role’s requirements.
Qualifications
- At least 2 years of retail experience, preferably in a luxury environment; hospitality or other relevant client-oriented or service roles are acceptable in lieu of retail experience.
- Team-oriented, with excellent interpersonal skills.
- Client-centric and comfortable working in a fast-paced, dynamic environment.
- Fashion-forward, with a passion for Moncler and a general interest in the fashion and luxury goods industry.
- Professional presentation and effective verbal and written communication with clients, employees, and management.
- Dependable, punctual, and flexible.
- English communication skills required, written and verbal; Spanish, Mandarin, or Cantonese preferred but not required.
- Technologically savvy, with proficiency in Microsoft tools such as MS Word, MS Excel, and Outlook.
Skills
Experience
At least 2 years of retail experience, preferably in a luxury environment; hospitality or other relevant client-oriented or service roles are acceptable in lieu of retail experience.
Workplace
This position is based in Vancouver, British Columbia, Canada.
Explore jobs in British Columbia or in Canada.
Compensation
The base compensation for this position ranges from USD 20 to USD 23 per hour.
Culture
Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Moncler, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Client Consultant», «Luxury Retail Associate», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.