Moncler Retail Team Manager

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Lead sales activity to achieve strong results and ensure clients receive the complete Moncler Client Experience.
• Achieve sales targets and qualitative objectives while managing a designated sales team.
• Engage with customers, understand their needs, recommend products and drive transactions to increase revenue and satisfaction.
• Understand product features, benefits and applications to strengthen sales and the client experience.
• Set, track and optimize key performance indicators to measure and improve business effectiveness.
• Build and maintain personalized client relationships through attentive service and tailored recommendations to foster loyalty.
• Handle returns, exchanges and warranty claims; address feedback and promote additional sales.
• Provide exceptional service, promptly address concerns, offer personalized assistance and maintain a welcoming atmosphere.
• Develop and execute the store’s client strategy, upgrade current clients, expand the client base and meet long-term clienteling goals.
• Implement, maintain and optimize store operations for seamless business workflows.
• Create engaging window displays that attract customers, highlight merchandise and communicate the brand identity.
• Ensure inventory is properly managed and displays align with store aesthetics and sales strategies.
• Organize and align team efforts to achieve goals efficiently.
• Foster team development, strengthen collaboration and maintain a positive work culture.

Qualifications

• At least 5 years of retail management experience, including prior experience in an international, structured luxury retail company.
• A proven track record in generating sales, building a client base and developing teams.
• Recognized experience in team management, recruitment and development.
• People-oriented, caring and entrepreneurial mindset.
• Excellent communication skills with teams and clients.
• Strong affinity with luxury fashion and styling clients.
• Fluency and sophistication in French and English; another language is a plus.
• Proficient computer skills, including MS Word, Excel and Outlook.
• Digital awareness and strong attention to detail.

Skills

Experience

At least 5 years of retail management experience, including prior experience in an international, structured luxury retail company.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.