Moncler Retail Team Lead

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Support the team in building long-term client relationships and model high performance through clienteling.
• Establish a client-centric mindset in the store, deliver an elevated client experience through engaging CEM segments, and proactively handle client-related situations.
• Communicate and inspire the team on retail strategy and relevant business information, leading morning briefings and training as needed.
• Support conversion and new client acquisition during engaging CEM segments.
• Exceed personal sales targets and model expectations by developing client relationships and driving conversion.
• Build a strong client database and grow a personal client book to support client development and overall business performance.
• Implement action plans to boost business and maximize product performance, using visual merchandising, clienteling, training, and team feedback.
• Inspire the team through animations, daily briefings, information sharing, and mentoring.
• Model sales leadership by achieving personal goals, supporting colleagues' sales, and fostering cross-selling and client repurchase.
• Build and develop a personal client portfolio through MonClient.
• Maximize business opportunities through efficient sales-floor management during CEM segments, maintaining a visible presence, supporting the team, and ensuring Moncler standards are met.
• Proactively handle escalated client situations in partnership with store management.
• Support the Store Management team in ensuring the team delivers the Moncler Promise and demonstrates Moncler values.
• Provide consistent coaching, help identify team development and training needs, and suggest individual action plans.
• Recommend talent identification, recruitment, and development initiatives, and help secure succession plans with the Store Management team.
• Lead and motivate the team to drive business.
• Serve as a point of reference for Corporate Merchandising, providing team-informed feedback on product performance, quality, client insights, local competitors, trends, and missed opportunities.
• Support sell-through targets, improve operations, and define and implement sales action plans through team animations, briefings, information sharing, and mentoring.
• Communicate and implement policies, Brand standards, and grooming guidelines.
• Support the Operations team with inventory management and other operational processes as needed.
• Participate as a team player in activities that contribute to the store's objectives.
• Contribute to a positive, harmonious work environment and foster cooperation within the team and among managers.
• Lead by example and comply with company policies and procedures.
• Maintain high standards of customer service, professionalism, and ethics.
• Undertake additional duties and responsibilities as required and communicated by management or the Company.

Qualifications

• A bachelor's degree is preferred; relevant experience may be accepted in lieu of a degree.
• At least 5 years of progressive retail experience; luxury retail experience is preferred.
• At least 2 years of supervisory experience.
• Ability to lead by example, inspire, and support team members.
• Managerial courage.
• Client-centric approach and ability to thrive in a fast-paced, dynamic environment.
• Proven success generating sales and developing clients.
• Ability to drive results without compromising ethics or quality.
• Strong business acumen and analytical skills, including the ability to read and analyze reports and perform fundamental analysis.
• Professional presentation and effective verbal and written communication with colleagues at all levels and with clients.
• Technological aptitude and proficiency with Microsoft tools, including MS Word, MS Excel, and Outlook.

Skills

Experience

At least 5 years of progressive retail experience, preferably in luxury retail, and at least 2 years of supervisory experience.

Education

A bachelor's degree is preferred; relevant experience may be accepted in lieu of a degree.

Compensation

The base compensation for this position ranges from USD 37 to USD 40 per hour.

Benefits

Eligible for commission and a comprehensive benefits package including medical, dental, and vision coverage; short- and long-term disability; paid parental leave; paid holidays; accrued paid vacation; 4 personal days; employee discounts; and a retirement plan with employer contribution.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.