Moncler Retail Team Lead

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Assist the Store Manager and Client Advisor Manager in coaching and developing the team, building client relationships, achieving sales goals, and delivering a high level of client experience.
• Model effective use of clienteling tools to build long-term client relationships and support the team’s client development.
• Foster a client-centric store mindset and deliver elevated, engaging CEM segments.
• Communicate retail strategy, business priorities, and performance information through morning briefings, training, and ongoing coaching.
• Exceed personal sales targets and model strong client development, conversion, and relationship building.
• Develop and maintain a client database and personal client book to support store performance and acquire new clients.
• Support the development and execution of action plans to drive business and product performance through clienteling, visual merchandising, training, and team feedback.
• Provide the Corporate Merchandising team with feedback on product performance, quality, client insights, local competitors, trends, and business opportunities.
• Support sell-through targets by sharing product knowledge and business insights and contributing to sales and product-performance action plans.
• Communicate and consistently implement company policies, brand standards, and grooming guidelines.
• Support inventory management and other operational processes as needed.
• Partner with Store Management to uphold operational standards that support client experience and day-to-day business.
• Contribute to store objectives, a positive and harmonious work environment, and cooperation across the team and management.
• Lead by example and adhere to company policies and procedures while maintaining high standards of client service, professionalism, and ethics.
• Perform additional duties and responsibilities as required and communicated by management or the company.

Qualifications

• At least 5 years of progressive retail experience; luxury retail experience is preferred.
• At least 2 years of supervisory experience.
• Ability to lead by example, inspire, and support team members.
• Managerial courage.
• Client-centric approach and ability to thrive in a fast-paced, dynamic environment.
• Proven record of generating sales and developing clients.
• Ability to drive results without compromising ethics or quality.
• Strong business acumen and analytical skills, including the ability to read and analyze reports and perform fundamental analysis.
• Professional presentation and effective verbal and written communication with clients and colleagues at all levels.
• Technological proficiency with Microsoft tools, including MS Word, MS Excel, and Outlook.

Skills

Experience

At least 5 years of progressive retail experience, with luxury retail experience preferred; at least 2 years of supervisory experience.

Compensation

The base compensation for this position ranges from USD 35 to USD 39 per hour.

Benefits

Commission eligibility; medical, dental, and vision coverage; short- and long-term disability; paid parental leave; seven paid holidays; up to 10 days of paid vacation; four personal days; employee discounts; and a retirement plan with employer contribution.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.