- Location
- 3rd & 4th, fl., Moncler Building, 458, Apgujeong-ro, Gangnam-gu (View map)Seoul 06015South Korea
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Moncler
Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.
The Omnichannel Clienteling Manager serves as the regional reference point for client understanding and needs, supporting client acquisition, upselling and retention while building long-term value. The role develops clienteling culture and strategy across regional store teams, oversees local plans, processes, tools and Top Client relationships, and manages the clienteling budget.
Role & Responsibilities
- Inspire, lead, coach and support regional store teams in developing a client-oriented mindset and consistently executing clienteling activities; gather their needs, share best practices and provide headquarters with market insight.
- Use client and market analysis to set local clienteling objectives, adapt the central strategy for the region, and update the Regional President and headquarters on progress and business results.
- Translate headquarters’ guidelines into a detailed regional Client Animation plan supporting client acquisition, upselling and retention, while leveraging local market opportunities.
- Support the design of regional clienteling processes, ensure their consistent implementation, and supervise and promote the correct use of clienteling tools in stores.
- Promote knowledge of Top Clients and support privileged relationships with them, developing the brand’s leadership among high-end individuals in the local market.
- Identify resources, manage and allocate the clienteling budget appropriately, and report expenditures monthly.
Qualifications
- Sensitivity to the codes of the luxury world.
- A business development approach and clienteling mindset.
- Curiosity.
- Accountability and results orientation.
- Strong problem-solving capabilities, including analysis, synthesis and decision-making.
- Teamwork and organizational capabilities.
- Coaching capabilities and strong communication skills.
- A stable and balanced personality.
- Maturity and a sophisticated attitude.
- Native proficiency in Korean and fluent proficiency in English.
Skills
Workplace
This position is based in Seoul, Seoul, South Korea.
Explore jobs in South Korea.
Culture
Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Moncler, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Clienteling Manager», «Omnichannel Client Relations Manager», «Client Engagement Manager», «Client Development Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.