Moncler Floor Supervisor

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Deliver the Moncler Selling Ceremony and consistently uphold sales and service standards.
• Build authentic client relationships by understanding needs, preferences, and lifestyles and offering personalized recommendations.
• Achieve and exceed individual sales objectives and KPIs, including sales, conversion, UPT, repurchase rate, CRM capture, and productivity.
• Maintain knowledge of Moncler’s heritage, values, collections, product features, and craftsmanship.
• Advise clients on fashion trends and developments in the luxury market with an elevated, personalized approach.
• Resolve client concerns professionally and empathetically, using sound judgment and protecting client relationships.
• Capture accurate, meaningful client information to personalize future outreach and development opportunities.
• Build and maintain long-term relationships through Moncler clienteling tools, programs, and initiatives.
• Conduct client outreach through appointment selling, product recommendations, follow-up communication, phone sales, charge sends, and after-sales service.
• Attract new clients and strengthen Moncler’s local presence as a Brand Ambassador, developing relevant community relationships.
• Support store events and activations that strengthen client engagement, loyalty, and brand awareness.
• Serve as manager on duty, provide visible leadership, and maintain appropriate sales-floor coverage.
• Supervise the sales floor, assess business needs in real time, and keep the team focused on client experience and commercial priorities.
• Coach and motivate the sales team through observation, demonstration, timely feedback, and sharing best practices.
• Support onboarding and development of new and less-experienced team members by sharing product, clienteling, and selling knowledge.
• Reinforce performance expectations, recognize strong results, and identify improvement opportunities to drive team performance.
• Lead by example, demonstrating professionalism, integrity, collaboration, and accountability.
• Support daily store operations and ensure company policies, procedures, and standards are followed consistently.
• Maintain Moncler visual merchandising and product presentation standards throughout the boutique.
• Support inventory preparation, counts, replenishment, stock organization, and accuracy.
• Partner with store leadership and store teams to maintain a professional, organized, and productive work environment.
• Demonstrate and reinforce company initiatives, including Retail Excellence and CRM programs.
• Communicate business needs, client insights, sales trends, and operational priorities effectively to store leadership.
• Perform additional responsibilities as assigned in support of evolving business needs.

Qualifications

• Two to four years of sales experience in luxury fashion or premium retail; previous supervisory or leadership experience is strongly preferred.
• Proven ability to deliver exceptional client service and achieve individual sales objectives.
• Strong commercial mindset and ability to understand KPIs, recognize business trends, and identify performance improvement opportunities.
• Previous experience coaching, training, or mentoring others in a professional or nonprofessional setting.
• Ability to influence performance and drive results through others while remaining an active seller.
• Strong clienteling and relationship-building skills, including experience using CRM tools and conducting proactive outreach.
• Excellent communication and interpersonal skills to interact professionally with clients, colleagues, store leadership, and corporate partners.
• Adaptability and a solutions-oriented approach in a fast-paced, dynamic retail environment.
• Proficiency in Microsoft Office Suite, POS, CRM, inventory management, and other retail technology systems.
• Fluency in the local language and proficiency in English; additional language skills are a plus.
• Ability to work a flexible retail schedule based on business needs, including evenings, weekends, holidays, and peak business periods.

Skills

Experience

Two to four years of sales experience in luxury fashion or premium retail; previous supervisory or leadership experience is strongly preferred.

Compensation

The base compensation for this position ranges from USD 30 to USD 33 per hour.

Benefits

Quarterly incentive and commission eligibility; medical, dental, and vision coverage; short- and long-term disability; paid parental leave; seven paid holidays; up to 10 days of paid vacation; four personal days; employee discounts; and a retirement plan with employer contribution.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.