- Location
- Via Della Moda, 1 (View map)15069 Serravalle ScriviaItaly
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- €30,000–35,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Moncler
Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.
Moncler is seeking a full-time Floor Supervisor in Serravalle Scrivia to lead sales-floor performance, client experience, team development, and daily boutique operations. The role is employed under the CCNL Tessile collective agreement, with a gross annual salary of €30,000–€35,000 depending on relevant experience, skills, and internal equity, plus a competitive store-performance commission scheme and meal vouchers for each worked day.
Role & Responsibilities
- Uphold and promote Moncler's sales and service standards, delivering an exceptional client experience at every touchpoint.
- Drive sales performance and productivity by managing key performance indicators, including sales, UPT, conversion rate, client data capture, productivity, and inventory metrics.
- Lead by example on the sales floor, motivating the team to achieve individual and collective objectives.
- Support recruitment, onboarding, and development of high-performing talent.
- Coach and develop team members, ensuring compliance with company initiatives, training programmes, CRM and Client Engagement Management (CEM) strategies, and selling standards.
- Oversee daily boutique operations, including scheduling, inventory control, cash management, shipping and receiving, and compliance with corporate policies and procedures, protecting company assets and ensuring operational efficiency and accuracy.
- Analyse sales and productivity reports, identify opportunities, implement action plans, and support sustainable business growth.
- Maintain visual merchandising and operational standards in line with brand guidelines.
- Work with the Store Manager to foster a positive, inclusive, performance-driven team environment.
Qualifications
- At least 5 years' experience in luxury retail, including proven success in floor supervision and team leadership.
- Strong commercial acumen and a demonstrated ability to drive sales and exceed business objectives.
- Advanced proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
- Fluent written and spoken Italian and English; additional languages are a strong asset.
- Excellent analytical skills and the ability to interpret performance metrics and translate insights into actionable strategies.
- Strong organizational skills and meticulous attention to detail.
- Outstanding interpersonal, communication, and stakeholder management skills.
- A proven record of driving sales growth, developing client loyalty, and building long-term customer relationships.
- Strong people-management capabilities and a passion for coaching, mentoring, and developing talent.
- International mindset and cultural awareness gained through exposure to diverse client and team environments.
- Proactive, resilient, solution-oriented approach.
- Reliability, credibility, and a natural ability to build trust and engagement across teams.
Skills
Experience
At least 5 years in luxury retail, including floor supervision and team leadership.
Workplace
This position is based in Serravalle Scrivia, Piedmont, Italy, within easy reach of Genoa.
Explore jobs in Piedmont or in Italy.
Compensation
The base compensation for this position ranges from EUR 30,000 to EUR 35,000 per annum.
Benefits
Competitive sales commission linked to store performance; meal vouchers for each day worked.
Culture
Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Moncler, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Retail Floor Supervisor», «Sales Team Supervisor», «Boutique Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.