- Location
- Viale Ortles, 38 (View map)20139 MilanItaly
- Employment
- Internship
- Seniority
- Intern
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Moncler
Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.
Moncler is seeking an E-CRM and Customer Engagement Intern for its Global HQ team in Milan, on a full-time, six-month internship starting in September. The intern will support global contact strategy, email campaigns, performance analysis, competitive monitoring and customer engagement initiatives across digital channels.
Role & Responsibilities
- Support the definition and execution of the global contact strategy, contributing to customer engagement and conversion optimization initiatives.
- Support the end-to-end production of email marketing campaigns, coordinating with external agencies and internal stakeholders.
- Analyze campaign performance and prepare reporting insights to identify improvement opportunities through a test-and-learn approach.
- Monitor the competitive landscape and digital marketing trends to identify best practices and opportunities for improvement.
- Support the development of customer engagement initiatives across digital channels, contributing to the optimization of the overall customer experience.
Qualifications
- Master’s degree in Economics, Engineering, or a similar field.
- Previous experience in the field is a plus.
- Passion for fashion and digital communication.
- Proficiency with Microsoft Office Suite, including good knowledge of Microsoft Excel.
- Enthusiastic, eager to learn, and self-organized.
- Strong analytical skills and attention to detail.
- Fluent in English.
Skills
Experience
Previous experience in the field is a plus.
Education
Master’s degree in Economics, Engineering, or a similar field.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Benefits
Monthly internship allowance of €800; free access to the company canteen or meal vouchers; activities, events and experiences designed to support personal and professional growth; Career Start Program learning opportunities and dedicated team support.
Culture
Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Moncler, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E-CRM Marketing Intern», «Customer Engagement Intern», «CRM Campaign Intern», «Digital Customer Engagement Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.