- Location
- 748, Thurlow Street (View map)Vancouver V6E 1V8Canada
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $20–23/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Moncler
Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.
The Client Advisor represents Moncler as a Brand Ambassador, delivering exceptional client experiences while developing relationships and achieving individual and store sales goals. The role also supports team operations and, as a Major, visual merchandising or training needs; the base hourly pay range is USD 20–23.
Role & Responsibilities
- Represent Moncler as a Brand Ambassador, embodying the Moncler Client Promise and the brand’s values.
- Create a welcoming environment, discover client needs, guide clients across the brand, cultivate relationships, and deliver exceptional client experiences.
- Achieve and exceed individual and store goals; as a Major, support the store team and business with visual merchandising or training needs.
- Participate as a team player in activities that contribute to the store’s overall objectives and help maintain a positive, collaborative work environment.
- Welcome every client and deliver an experience in accordance with the Moncler Client Promise and Client Experience standards.
- Build long-term client relationships through engaging conversation and active clientele management.
- Drive business and sales goals by proactively contacting existing clients and developing new clients.
- Achieve and exceed sales goals and key KPIs, including Average Dollar Transaction (ADT), Units per Transaction (UPT), data capture, and repurchase rate.
- Review and analyze personal KPI performance, adjusting the sales approach to improve results and exceed client expectations.
- Learn and master brand and product knowledge.
- Work with operations and store leadership to ensure compliance with company policies and procedures.
- Support inventory preparation and execution as needed.
- Proactively follow up on customer charge sends, repairs, and holds.
- Support and maintain visual merchandising standards.
- Adhere to Moncler brand standards for grooming and behavior.
- Perform other reasonable duties requested by management to fulfill the role’s requirements.
Qualifications
- At least 2 years of retail experience, preferably in a luxury environment; hospitality or other relevant client-oriented or service roles may substitute for retail experience.
- Team-oriented, with excellent interpersonal skills.
- Client-centric and able to thrive in a fast-paced, dynamic environment.
- Fashion-forward, with a passion for the brand and a general interest in the fashion and luxury goods industry.
- Professional presentation and effective verbal and written communication with clients, employees, and management.
- Dependable, punctual, and flexible.
- English communication skills, written and verbal, are required; Spanish, Mandarin, or Cantonese is preferred but not required.
- Technologically savvy, with proficiency in Microsoft tools such as MS Word, MS Excel, and Outlook.
Skills
Experience
At least 2 years of retail experience, preferably in a luxury environment; hospitality or other relevant client-oriented or service roles may substitute for retail experience.
Workplace
The successful candidate will be located in Vancouver, British Columbia, Canada.
Explore jobs in British Columbia or in Canada.
Compensation
The base compensation for this position ranges from USD 20 to USD 23 per hour.
Culture
Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Moncler, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Retail Sales Associate», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.