- Location
- 2-4-9 Ginza (View map)Tokyo 104-0061Japan
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Moncler
Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.
The Client Advisor represents Moncler and provides personalised client service and sales, while supporting store operations through merchandise handling, reporting, repairs and coordination with headquarters and other departments. The role contributes to individual and store sales targets and requires customer service and sales experience.
Role & Responsibilities
- Represent Moncler as a brand ambassador, communicating the brand’s appeal and product value to clients.
- Understand clients’ needs and provide tailored recommendations.
- Contribute to individual and store sales targets through client service and sales.
- Accurately handle checkout, merchandise management, inspections, and inbound and outbound shipments.
- Support store operations by preparing daily, weekly, and monthly reports.
- Manage supplies and handle repairs as needed for smooth store operations.
- Coordinate with headquarters and other departments, responding flexibly to store issues and requests.
- Work collaboratively with team members and contribute to the store as a whole, beyond assigned duties.
Qualifications
- Experience in customer service and sales; domestic or international experience and product category are not restricted.
- Strong communication skills to build positive relationships with clients and team members.
- Motivation to actively develop product knowledge.
- A team-oriented approach and ability to collaborate with colleagues.
- Flexibility in handling unexpected requests and multiple tasks.
- Sales experience with a luxury brand is preferred.
- Ability to assist clients in English, Chinese, or Korean is preferred.
- Ability to understand the brand concept and recommend products as a brand ambassador.
- Commitment to putting clients first and pursuing the highest standard of service.
- Aspiration to become a sales professional.
- A positive attitude and ability to have a positive influence on others.
- Ability to communicate effectively with stakeholders inside and outside the store.
Skills
Experience
Customer service and sales experience; no specific duration stated.
Culture
Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Moncler, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Associate», «Sales Advisor», «Retail Sales Associate», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.