- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Moncler
Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.
Moncler is seeking a full-time Client Advisor Manager for its Paseo de Gracia boutique in Barcelona. The role leads sales performance, clienteling, store operations and visual presentation, while developing a dedicated sales team; compensation includes an annual MBO incentive plan linked to store performance and meal vouchers for each day worked.
Role & Responsibilities
- Lead sales activity to achieve strong results and deliver the complete Moncler Client Experience.
- Meet sales targets and qualitative objectives while managing a dedicated sales team.
- Engage with customers, understand their needs, recommend products, and drive transactions to increase revenue and satisfaction.
- Maintain strong product knowledge to support sales and enhance the client experience.
- Set, track, and optimize key performance indicators to measure and improve business effectiveness.
- Build and maintain personalized client relationships through attentive service and tailored recommendations.
- Handle returns, exchanges, and warranty claims; respond to feedback and promote additional sales.
- Provide exceptional service, address client concerns promptly, offer personalized assistance, and maintain a welcoming atmosphere.
- Develop and execute the store’s client strategy by upgrading current clients, expanding the client base, and achieving long-term clienteling goals.
- Implement, maintain, and optimize store operations and processes for seamless workflows.
- Create engaging window displays and showcases that attract customers, highlight merchandise, and communicate brand identity.
- Manage inventory and ensure displays align with store aesthetics and sales strategies.
- Organize and align team efforts to achieve goals efficiently.
- Foster team development, collaboration, and a positive work culture.
Qualifications
- 3–5 years of experience in retail management, preferably in the luxury sector.
- A solid background in luxury retail environments.
- Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
- Fluency in Spanish and English, both written and spoken.
- Excellent interpersonal and communication skills, including the ability to build effective relationships with clients, colleagues, and stakeholders at all levels.
- Strong analytical capabilities, including interpreting sales performance reports, identifying trends, and performing quantitative analyses to support business decisions.
- A proven track record of driving sales performance, cultivating a loyal client base, and developing high-performing teams.
- Exceptional attention to detail and a strong sensitivity to product, craftsmanship, and brand standards.
- A proactive, results-oriented mindset and a passion for excellence in every aspect of the client experience.
Skills
Experience
3–5 years in retail management, preferably in the luxury sector.
Workplace
The successful candidate will be located in Barcelona, Catalonia, Spain.
Explore jobs in Catalonia or in Spain.
Benefits
Annual Management by Objectives (MBO) incentive plan linked to store performance; meal vouchers for each day worked.
Culture
Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Moncler, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Retail Sales Manager», «Client Experience Manager», «Luxury Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.