Moncler Client Advisor

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Create a welcoming environment and deliver exceptional luxury experiences aligned with the Moncler Client Promise and Client Experience standards.
• Build long-term client relationships through personalized service, meaningful engagement, active clienteling, proactive outreach and follow-up using approved clienteling tools; develop new relationships and strengthen existing ones.
• Understand and anticipate client needs, recommending products and services that enhance the client experience.
• Use bilingual or multilingual communication skills, when applicable, to support an international clientele.
• Achieve and exceed individual sales goals and KPIs, including ADT, UPT, data capture, repurchase rate, conversion and other business metrics; monitor performance and adjust selling strategies while preserving the client experience.
• Support store sales, profitability and performance objectives; stay informed about business priorities, promotions and product availability.
• Maintain expert knowledge of Moncler collections, products, services, seasonal initiatives and brand heritage.
• Foster a collaborative, inclusive and respectful team environment; support colleagues and contribute to store success.
• Participate in store initiatives, meetings, training sessions and daily operations, demonstrating flexibility and teamwork; communicate openly and professionally with colleagues and management.
• Represent Moncler’s values as a positive Brand Ambassador, contributing to a culture of excellence.
• Follow company policies, operational procedures, loss-prevention protocols and compliance standards.
• Accurately process sales transactions, special orders, omnichannel services, repairs, charge sends, holds and after-sales requests.
• Support inventory preparation, cycle counts, stock organization and annual physical inventories as required.
• Maintain visual merchandising standards and ensure the sales floor reflects Moncler’s brand expectations.
• Maintain store organization, cleanliness and operational excellence throughout the day.
• Protect confidential company and client information.
• Uphold Moncler’s standards for grooming, professionalism, integrity and conduct.
• Adapt to changing business priorities while maintaining a client-first mindset.
• Perform additional responsibilities and projects as assigned to support business needs.

Skills

Compensation

The base compensation for this position ranges from USD 23 to USD 26 per hour.

Benefits

Commission eligibility; medical, dental and vision coverage; short- and long-term disability; paid parental leave; seven paid holidays; up to 10 days of paid vacation; four personal days; employee discounts; retirement plan with employer contribution.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.