- Location
- 11 Highland Park Village (View map)Highland Park 75205-2729USA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Moncler
Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.
The Client Advisor represents Moncler’s values and Client Promise, delivering elevated client experiences and cultivating relationships while meeting individual and store goals. The part-time role also supports visual merchandising or training as a Major, alongside sales, clienteling, and store operations.
Role & Responsibilities
- Deliver exceptional client experiences by creating a welcoming environment, discovering client needs, guiding clients across the brand, and cultivating relationships while achieving and exceeding individual and store goals.
- Support the store team and business with visual merchandising or training needs as a Major.
- Contribute to store objectives as a team player and help maintain a positive, collaborative work environment.
- Welcome every client and deliver an experience aligned with the Moncler Client Promise and Client Experience standards.
- Develop long-term client relationships through engaging conversation and active clientele management.
- Drive sales goals by proactively contacting existing clients and developing new clients.
- Achieve and exceed sales goals and key performance indicators, including Average Dollar Transaction (ADT), Units per Transaction (UPT), data capture, and repurchase rate.
- Review personal KPI performance and adjust the sales approach to improve results and exceed client expectations.
- Learn and master brand and product knowledge.
- Work with operations and store leadership to ensure compliance with company policies and procedures.
- Support inventory preparation and execution as needed.
- Follow up proactively on customer charge sends, repairs, and holds.
- Support and maintain visual merchandising standards.
- Uphold Moncler brand standards for grooming and behavior.
- Participate in other reasonable duties requested by management to fulfill the role's requirements.
Qualifications
- At least 2 years of retail experience, preferably in a luxury environment; hospitality or other relevant client-oriented service experience may be accepted instead.
- Team-oriented, with excellent interpersonal skills.
- Client-centric and able to thrive in a fast-paced, dynamic environment.
- Fashion-forward, with a passion for the brand and an interest in the fashion and luxury goods industry.
- Professional presentation and effective verbal and written communication with clients, employees, and management.
- Dependable, punctual, and flexible.
- English communication skills, written and verbal, are required; Spanish, Mandarin, or Cantonese is preferred but not required.
- Technologically savvy, with proficiency in Microsoft Word, Microsoft Excel, and Outlook.
Skills
Experience
At least 2 years of retail experience, preferably in a luxury environment; hospitality or other relevant client-oriented service experience may be accepted instead.
Workplace
The role is situated in Highland Park, Illinois, USA — conveniently close to Dallas.
Explore jobs in the USA.
Culture
Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Moncler, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Associate», «Retail Sales Associate», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.