Moncler Client Advisor

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Deliver a unique, warm and personalised customer experience, building lasting relationships through each stage of the Moncler sales ceremony, after-sales follow-up and clienteling.
• Contribute to strong individual and collective sales performance and the achievement of boutique objectives.
• Present the permanent collections, Moncler Grenoble line and Moncler Genius collaborations, sharing the Maison’s values, history and heritage.
• Ensure the implementation of visual merchandising standards across the Maison’s different universes in collaboration with the dedicated team.
• Participate in product replenishment and manage stock rigorously.
• Contribute to inventory preparation and execution.
• Collaborate effectively with the team, demonstrating enthusiasm, energy and commitment in daily work.
• Provide impeccable service in accordance with Moncler’s commercial policy and service standards; welcome, accompany and advise clients throughout the sales ceremony.
• Uphold internal procedures and merchandising rules, and maintain the boutique’s presentation.
• Keep regularly informed about Moncler Group news and industry developments to strengthen expertise and respond to customer expectations.

Qualifications

• Previous sales experience.
• Experience in retail and luxury fashion is an advantage.
• Passion for sales, fashion and outstanding customer service.
• Good understanding of luxury-sector codes and strong product sensitivity.
• Excellent interpersonal skills and ease working in an international environment.
• Fluent French; English proficiency is essential. Another foreign language, particularly Portuguese, Russian or literary Arabic, is an advantage.
• Comfortable with digital tools and open to adopting new and innovative working methods.
• Impeccable presentation and natural elegance.

Skills

Experience

Previous sales experience; retail and luxury fashion experience is an advantage.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.