Moncler Client Advisor

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Welcome clients and deliver luxury experiences consistent with Moncler’s Client Promise and Client Experience standards.
• Build long-term client relationships through personalized service, meaningful engagement and active clienteling.
• Understand and anticipate client needs, recommending products and services that enhance the client experience.
• Develop new client relationships and strengthen existing ones through proactive outreach and follow-up using approved clienteling tools.
• Use bilingual or multilingual communication skills, where applicable, to support international clients and provide a seamless luxury experience.
• Achieve and exceed individual sales goals and key performance indicators, including ADT, UPT, data capture, repurchase rate, conversion and other business metrics.
• Monitor individual performance and adjust selling strategies proactively to maximize results while maintaining an exceptional client experience.
• Maintain expert knowledge of Moncler collections, products, services, seasonal initiatives and brand heritage.
• Support store sales, profitability and performance objectives.
• Stay informed about business priorities, promotions and product availability.
• Follow company policies, operational procedures, loss prevention protocols and compliance standards.
• Process sales transactions, special orders, omnichannel services, repairs, charge sends, holds and after-sales requests accurately.
• Support inventory preparation, cycle counts, stock organization and annual physical inventories as required.
• Maintain visual merchandising standards and ensure the sales floor reflects Moncler’s brand expectations.
• Maintain store organization, cleanliness and operational excellence throughout the day.
• Protect confidential company and client information.
• Uphold Moncler’s standards for grooming, professionalism, integrity and conduct.
• Adapt to changing business priorities while maintaining a client-first mindset.
• Perform additional responsibilities and projects as assigned to support business needs.
• Foster a collaborative, inclusive and respectful team environment by supporting colleagues and contributing to store success.
• Participate in store initiatives, meetings, training sessions and daily operations, demonstrating flexibility and teamwork.
• Communicate openly and professionally with colleagues and management.
• Represent Moncler positively by embodying its values and contributing to a culture of excellence.

Qualifications

• At least two years of experience in luxury retail, premium retail, hospitality or another client-focused setting.
• Experience serving international or multilingual clientele is strongly preferred.
• Demonstrated ability to achieve sales goals while delivering exceptional client experiences.
• Passion for luxury retail, fashion and creating exceptional client experiences.
• Strong interpersonal, communication and relationship-building skills.
• Client-centric mindset, with the ability to build trust and cultivate long-term relationships.
• Collaborative approach and positive, team-oriented attitude.
• Strong organizational skills and ability to prioritize in a fast-paced retail environment.
• Professional presentation and demeanor consistent with a luxury brand.
• Dependable, punctual, adaptable and results-oriented.
• Comfort using retail technology, POS systems, clienteling applications, Microsoft Office (including Word, Excel and Outlook) and mobile communication tools.
• Bilingual or multilingual skills are preferred where relevant to the store’s client base.

Skills

Experience

At least two years in luxury retail, premium retail, hospitality or another client-focused setting.

Benefits

Commission eligibility; medical, dental and vision coverage; short- and long-term disability; paid parental leave; seven paid holidays; up to ten days of paid vacation; four personal days; employee discounts; retirement plan with employer contribution.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.