Moncler Client Advisor

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Represent Moncler’s values and Client Promise as a Brand Ambassador, delivering exceptional client experiences and achieving and exceeding individual and store goals.
• As a Major, support the store team and business with visual merchandising or training needs.
• Participate in store activities and contribute to a positive, collaborative work environment.
• Welcome every client and provide an experience aligned with the Moncler Client Promise and Client Experience standards.
• Build long-lasting client relationships through engaging conversations and active client management.
• Drive sales by proactively contacting existing clients and developing new clients.
• Achieve and exceed sales goals and key KPIs, including Average Dollar Transaction (ADT), Units per Transaction (UPT), data capture and repurchase rate.
• Review personal KPI performance and adjust the sales approach to improve results and exceed client expectations.
• Learn and master brand and product knowledge.
• Work with operations and store leadership to ensure compliance with company policies and procedures.
• Support inventory preparation and execution as needed.
• Follow up proactively on customer charge sends, repairs and holds.
• Support and maintain visual merchandising standards.
• Adhere to Moncler’s grooming and conduct standards.

Qualifications

• At least 2 years of retail experience, preferably in a luxury environment; hospitality or other relevant client-oriented or service roles may substitute for retail experience.
• Team-oriented, with excellent interpersonal skills.
• Client-centric and able to thrive in a fast-paced, dynamic environment.
• Fashion-forward, with a passion for Moncler and a general interest in the fashion and luxury goods industry.
• Professional presentation and effective verbal and written communication with clients, employees and management.
• Dependable, punctual and flexible.
• English communication skills required, both written and verbal; Spanish, Mandarin or Cantonese preferred but not required.
• Technologically savvy, with proficiency in Microsoft tools such as MS Word, MS Excel and Outlook.

Skills

Experience

At least 2 years of retail experience, preferably in a luxury environment; hospitality or other relevant client-oriented or service roles may substitute for retail experience.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.