Moncler Client Advisor

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Guide clients through Moncler's brand values and heritage, understand their needs, and build profitable, long-lasting relationships.
• Deliver every phase of the selling ceremony, including welcoming clients, identifying their needs, supporting product try-ons, cross-selling, and directing them to another department when needed.
• Create a distinctive client experience and welcoming environment through after-sales service and clienteling activities.
• Achieve excellent sales performance and results.
• Collaborate on inventory preparation and execution, product replenishment, and stock activities.
• Ensure adherence to company policies, procedures, and standards.
• Work collaboratively with the store team to advance Moncler's vision and mission, strengthen the company community, support integrated global working, improve organisation, and drive innovation.
• Work effectively and enthusiastically with the team, bringing energy and motivation while acting as a reliable partner.

Qualifications

• Previous experience in sales roles.
• Experience in structured fashion luxury or retail companies is a plus.
• Passion for retail and client service, with a commercial mindset.
• Excellent understanding of the luxury sector and product sensitivity.
• Strong communication skills.
• Willingness to develop within the organisation and flexibility to adopt business best practices.
• Fluency and sophistication in Dutch and English are preferred; another language is a plus.
• Digital awareness and openness to new ways of working.

Skills

Experience

Previous experience in sales roles; experience in structured fashion luxury or retail companies is a plus.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.