Moncler Associate Store Manager

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Partner with Store Management to lead, coach, and motivate teams to deliver strong sales performance and exceptional client experiences.
• Provide hands-on floor leadership, coaching, and real-time feedback to reinforce selling, service, and operational standards.
• Support the onboarding and integration of seasonal and permanent team members.
• Assist with daily team deployment, scheduling, and coverage to ensure appropriate staffing during peak business periods.
• Foster a collaborative, accountable, and inclusive team environment aligned with Moncler’s values.
• Lead by example in delivering personalized luxury experiences that reflect the Moncler Client Promise.
• Drive sales through active floor leadership, client engagement, and effective team deployment.
• Support client development and outreach initiatives to maximize holiday business opportunities.
• Monitor sales, conversion, UPT, and CRM capture KPIs, and implement actions to improve results.
• Act as a visible floor leader during Client Experience Management (CEM) segments, ensuring consistent service excellence.
• Resolve escalated client situations with professionalism, empathy, and sound judgment.
• Partner with Store Management to execute daily business priorities and achieve sales and operational objectives.
• Provide flexible leadership coverage across designated New York City boutiques based on business needs.
• Support opening and closing procedures, scheduling, cash management, inventory management, and loss prevention.
• Ensure adherence to company policies, procedures, and operational standards.
• Maintain visual merchandising and store presentation standards in partnership with the store team.
• Collaborate with Retail Leadership, Operations, HR, and Asset Protection to address immediate business and staffing needs.
• Serve as a Moncler Brand Ambassador, demonstrating the company’s values and commitment to excellence.
• Lead daily briefings and communicate business priorities, performance expectations, and holiday initiatives.
• Promote team engagement through recognition, communication, and hands-on support.
• Adapt quickly to different store environments while maintaining consistent leadership and brand standards.
• Participate as a team player in activities that contribute to overall store objectives.
• Contribute to and maintain a positive, collaborative work environment.
• Lead by example and adhere to company policies and procedures.
• Maintain high standards of client service, professionalism, and ethics.
• Perform additional duties and responsibilities as required by management and/or the company.

Qualifications

• A bachelor’s degree is a plus.
• At least 5 years of progressive retail experience, including at least 2 years in a leadership role, preferably in luxury fashion or premium retail.
• Proven ability to drive sales performance, coach teams, and deliver exceptional client experiences.
• Experience supporting high-volume retail environments and peak seasonal business periods is preferred.
• Experience providing leadership coverage across multiple store locations is an advantage.
• Strong hands-on leadership skills, with the ability to build trust and engage teams quickly.
• Commercially driven, with a strong understanding of retail performance metrics and sales opportunities.
• Adaptable and resourceful, with the ability to work across different store environments.
• Excellent organizational and problem-solving skills, with the ability to prioritize in a fast-paced environment.
• Client-centric mindset and passion for delivering exceptional luxury experiences.
• Strong communication and interpersonal skills, with a polished and professional demeanor.
• Ability to work independently, exercise sound judgment, and respond effectively to changing business needs.
• Proficiency in Microsoft Office and retail systems, including POS and CRM platforms.

Skills

Experience

At least 5 years of progressive retail experience, including at least 2 years in a leadership role; luxury fashion or premium retail experience preferred.

Education

A bachelor’s degree is a plus.

Compensation

The base compensation for this position ranges from USD 110,000 to USD 135,000 per annum.

Benefits

Bonus eligibility; medical, dental, vision, short- and long-term disability coverage; paid holidays; up to 80 hours of accrued paid vacation; 4 personal days; employee discounts; retirement plan with employer contribution.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.