Moët Hennessy Trade CRM Specialist

About Moët Hennessy

Moët Hennessy, the wines and spirits division of LVMH, brings together some of the world’s most storied maisons, uniting centuries of craftsmanship with a distinctly contemporary spirit. As an employer, it offers an international environment where heritage, excellence, creativity, and responsible innovation shape every profession, from vineyards and cellars to marketing, distribution, finance, and hospitality. The group values talent capable of honoring exceptional savoir-faire while anticipating the expectations of discerning consumers worldwide. Through its global reach, entrepreneurial culture, and commitment to sustainability, Moët Hennessy provides careers defined by prestige, purpose, and the pursuit of enduring luxury.

Role & Responsibilities

• Provide day-to-day user support across ASPIRE, Power BI, and related reporting tools.
• Lead new-user onboarding, deliver ongoing training, troubleshoot functional issues, and create practical learning materials such as presentations, videos, and quick-reference guides.
• Support platform rollouts and adoption initiatives, helping users navigate systems, access reports, and integrate the tools into daily workflows.
• Gather and document business requirements and relevant information to triage, troubleshoot, and resolve system issues with technical teams.
• Coordinate testing, validation, and implementation of bug fixes and enhancements; communicate with impacted users and departments throughout resolution and track issues through completion.
• Identify opportunities to improve platform functionality, streamline workflows, and enhance the user experience.
• Develop, maintain, and enhance Power BI dashboards, Salesforce reports, and analytical tools that provide actionable insights into Commercial performance.
• Monitor key performance indicators; evaluate sales execution and activation effectiveness; and conduct trend and root-cause analyses to identify performance gaps and improvement opportunities.
• Align reporting with business priorities to support informed organizational decision-making.
• Support data accuracy, consistency, and reliability across Salesforce and Power BI; investigate discrepancies, identify underlying issues, and coordinate resolutions with Data and IT teams.
• Promote data quality standards and best practices to support reliable reporting and confidence in underlying information.
• Share analytical best practices, collaborate with analysts and specialists, and help stakeholders understand available tools and insights.
• Contribute to MHUSA’s analytics community and support consistent reporting methodologies and performance measurement standards across teams.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Data Analytics, Computer Science, or a related field, or equivalent relevant professional experience.
• At least 2 years of professional experience in sales, marketing, business analytics, or a related field.
• Hands-on experience with Salesforce CRM, including user support, reporting, and platform functionality.
• Strong proficiency in Microsoft Office tools, including Power BI.
• Curiosity, humility, and commitment to continuous learning and improvement.
• Strong commercial awareness and business acumen.
• Clear and precise verbal and written communication.
• Experience in project and stakeholder management.
• Ability to adapt and thrive in a fast-paced, evolving environment.
• External applicants must be currently authorized to work in the United States on a full-time basis.

Skills

Experience

At least 2 years of professional experience in sales, marketing, business analytics, or a related field; wine and spirits industry experience is a plus.

Education

Bachelor’s degree in Business Administration, Information Systems, Data Analytics, Computer Science, or a related field, or equivalent relevant professional experience. Additional certifications or training in Salesforce, Microsoft Power BI, or data analytics are a plus.

Compensation

The base compensation for this position ranges from USD 67,000 to USD 80,000 per annum.

Benefits

Medical, dental, and vision coverage; mental health support resources; fertility and family-building programs; retirement savings plan with company match; financial coaching and legal resources; commuter benefits; group rates for pet, renter, home, and auto insurance; life insurance and disability coverage; hybrid work schedule; paid time off including vacation, sick leave, personal and wellness days; paid parental leave; training and continuing education; tuition reimbursement; Plum Benefits; and Perkspot.

Culture

Moët Hennessy offers a workplace culture rooted in heritage, craftsmanship, and the art of hospitality, where employees contribute to some of the world’s most prestigious wines and spirits Maisons. The environment combines international collaboration with a strong commitment to excellence, sustainability, and innovation, encouraging teams to preserve tradition while shaping the future of luxury experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.