Moët Hennessy Retail Operations Manager

About Moët Hennessy

Moët Hennessy, the wines and spirits division of LVMH, brings together some of the world’s most storied maisons, uniting centuries of craftsmanship with a distinctly contemporary spirit. As an employer, it offers an international environment where heritage, excellence, creativity, and responsible innovation shape every profession, from vineyards and cellars to marketing, distribution, finance, and hospitality. The group values talent capable of honoring exceptional savoir-faire while anticipating the expectations of discerning consumers worldwide. Through its global reach, entrepreneurial culture, and commitment to sustainability, Moët Hennessy provides careers defined by prestige, purpose, and the pursuit of enduring luxury.

Role & Responsibilities

• Support the Senior Key Account Manager with customer business reviews, strategy meetings, annual negotiations and activation planning.
• Visit accounts and shops regularly to influence promotional, merchandising and visibility programmes.
• Set promotional targets and analyse results to improve ROI from e-retail to in-store.
• Ensure Sales Ambassadors, Supervisors and retailer staff receive regular training and remain up to date on brand specifics.
• Review and follow up monthly on key topics, including sell-out-based forecasts, supply chain, finance and budgets.
• Collaborate with the relevant partner on key sales and administrative tasks.
• Manage consumer experience and merchandising programmes by coordinating with relevant customer contacts, agencies, Maisons, and the Travel Retail India Retail Marketing and Training & Education teams.
• Work proactively with cross-functional teams to ensure excellent execution of sales and marketing plans.
• Track the latest brand guidelines to ensure all in-store visibility points are first class.
• Plan and implement activations to deliver a best-in-class marketing experience.
• Support and drive the implementation of retail excellence projects.
• Develop and share best practices within the organisation and report business results and achievements.
• Gather and analyse market intelligence, including market size, domestic RSP, distribution, competition, pricing, launch results, promotions and rankings, and propose ideas to drive market share and sell-out.
• Drive sell-out growth in line with objectives through high-quality execution of agreed plans with key Indian Sub-Continent clients, including GMR Group and Ospree Duty Free.
• Develop distribution and visibility of the Moët Hennessy portfolio.
• Lead, motivate and develop a community of Supervisors and Sales Ambassadors to maximise brand presence and market share across major airports.
• Build strong relationships with airport, terminal and store retail management, and proactively share ideas to create additional portfolio visibility opportunities.

Qualifications

• Bachelor’s or MBA degree preferred.
• Fluent English; Hindi preferred.
• At least 7 years of relevant experience in sales or marketing within FMCG or luxury.
• Digital expertise with a proven track record and demonstrated digital skills.
• Strong understanding of retail, the consumer journey and consumer experience.
• Solution- and results-driven, responsible and independent, with a high level of initiative.
• Highly motivated and target-driven, with strong analytical skills.
• Excellent presentation and influencing skills, combined with sound business acumen.
• Highly collaborative and passionate team player with the ability to foster relationships.
• Hands-on, solution-oriented and creative.
• Able to work effectively in cross-functional teams.
• Willingness to travel across India 60% of the time.
• Planning and organising.
• Attention to detail.
• Agility and proactiveness.
• Influencing.
• Communication.
• Entrepreneurial mindset and attitude.
• Integrity and trustworthiness.
• Customer-focused.
• Resilience, focus and composure in managing priorities and productivity.
• Meticulous attention to detail in tasks and projects.
• Persuasive skills to drive alignment and cooperation across diverse stakeholders.
• Effective communication with internal teams, external partners and key stakeholders.
• Ability to plan and organise tasks, events and projects efficiently to meet deadlines and objectives.

Skills

Experience

At least 7 years of relevant experience in sales or marketing within FMCG or luxury; at least 5 years overall.

Education

Bachelor’s or MBA degree preferred.

Benefits

Career development opportunities across five global regions and within the LVMH Group; diverse and inclusive teams.

Culture

Moët Hennessy offers a workplace culture rooted in heritage, craftsmanship, and the art of hospitality, where employees contribute to some of the world’s most prestigious wines and spirits Maisons. The environment combines international collaboration with a strong commitment to excellence, sustainability, and innovation, encouraging teams to preserve tradition while shaping the future of luxury experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.