Moët Hennessy People Services Partner
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Human Resources, People & Culture
- Industry
- Wines, Spirits & Gastronomy
- Posted
- Sep 1, 2026
About Moët Hennessy
Moët Hennessy, the wines and spirits division of LVMH, brings together some of the world’s most storied maisons, uniting centuries of craftsmanship with a distinctly contemporary spirit. As an employer, it offers an international environment where heritage, excellence, creativity, and responsible innovation shape every profession, from vineyards and cellars to marketing, distribution, finance, and hospitality. The group values talent capable of honoring exceptional savoir-faire while anticipating the expectations of discerning consumers worldwide. Through its global reach, entrepreneurial culture, and commitment to sustainability, Moët Hennessy provides careers defined by prestige, purpose, and the pursuit of enduring luxury.
Moët Hennessy seeks a People Services Partner in Singapore to lead HR service optimization and digital transformation across Asia-Pacific. 12-month contract role.
Role & Responsibilities
- Spearhead the design, operationalization and execution of key governance areas, ensuring scalable operations, strategic alignment and a service experience that is simple, human-centred and easy to navigate
- Lead the optimization of the service catalog, planning capacity meticulously and measuring service levels rigorously to guarantee an exceptional employee experience
- Serve as the escalation point for complex challenges, designing escalation paths, conducting root cause analysis, and delivering measurable solutions to minimize disruption
- Simplify and streamline processes using technical acumen, leveraging automation, digital tools and AI-enabled solutions to improve efficiency, accuracy and user experience
- Develop and implement proactive vendor performance management strategies, fostering strong partnerships with external providers to optimize service delivery and ensure compliance
- Plan and manage the intake and transformation of service requests, working cross-functionally to prioritize, execute and monitor changes that improve experiences across the organization
- Design and implement a robust metrics and reporting framework, providing actionable insights to enable data-driven decision-making for People Services leadership
- Lead or participate in projects and initiatives that optimize People Services delivery through automation, lean thinking, and responsible use of digital and AI-enabled tools
Qualifications
- Minimum 5 years of people operations, HR services, or related business services experience
- Strong proficiency in technology, automation, and data-driven HR tools with thoughtful, responsible approach to AI
- Proven project management ability across multiple stakeholders with on-time, on-budget delivery
- Demonstrated analytical and problem-solving capability with ability to identify root causes and track solutions
- Excellent written and verbal communication skills with ability to influence stakeholders at all organizational levels
- Proven vendor management and performance optimization experience
- Experience leading organizational change initiatives with focus on employee engagement and minimal disruption
Skills
Experience
Minimum 5 years of progressive experience in people operations, human resources services management, or related business services delivery. Demonstrated expertise in designing and implementing scalable HR processes, managing cross-functional projects, vendor relationships, and driving organizational change. Experience working in multinational or matrix environments with exposure to regulatory and cultural complexities across multiple markets is highly valued.
Education
Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field. Professional certification in HR, change management, or project management is advantageous.
Workplace
This position is based in Singapore, Central, Singapore.
Culture
Moët Hennessy offers a workplace culture rooted in heritage, craftsmanship, and the art of hospitality, where employees contribute to some of the world’s most prestigious wines and spirits Maisons. The environment combines international collaboration with a strong commitment to excellence, sustainability, and innovation, encouraging teams to preserve tradition while shaping the future of luxury experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Moët Hennessy, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «HR Services Specialist», «People Operations Partner», «HR Process Optimization Specialist», «Employee Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.