Moët Hennessy Oenotourism Experience Development Manager
- Employment
- Contract
- Seniority
- Mid-Level
- Industry
- Wines, Spirits & Gastronomy
- Posted
- Jun 4, 2026
About Moët Hennessy
Moët Hennessy, the wines and spirits division of LVMH, brings together some of the world’s most storied maisons, uniting centuries of craftsmanship with a distinctly contemporary spirit. As an employer, it offers an international environment where heritage, excellence, creativity, and responsible innovation shape every profession, from vineyards and cellars to marketing, distribution, finance, and hospitality. The group values talent capable of honoring exceptional savoir-faire while anticipating the expectations of discerning consumers worldwide. Through its global reach, entrepreneurial culture, and commitment to sustainability, Moët Hennessy provides careers defined by prestige, purpose, and the pursuit of enduring luxury.
Moët & Chandon temporary Oenotourism Experience Development Manager role in Epernay, France (July–December 2026). Manage luxury Champagne house guest experiences.
Role & Responsibilities
- Serve as the primary point of contact for all customer inquiries via email, phone, and online ticketing platforms while safeguarding the houses' brand reputation
- Assess customer needs and recommend oenotourism experiences (cave visits, private events, food-and-beverage offerings) matched to client profiles and house-specific strategies
- Maintain comprehensive knowledge of each house's offerings and develop bespoke propositions aligned with local, national, and international brand positioning
- Coordinate continuous communication between customers and front-office teams, gathering and disseminating information to optimise the customer journey
- Manage commercial operations for visits and receptions, handling sales inquiries, visitor product sales, and custom reception proposals from initial contact through invoicing
- Oversee online reservation systems, including system configuration, offer creation, departure scheduling, and dynamic pricing
- Handle customer relationship management, including complaints resolution, online customer service, refunds processing, and post-experience follow-up to foster loyalty
- Create and maintain detailed reservation files, tracking all administrative requirements from quote through invoice and payment settlement
- Optimise scheduling and resource allocation across all sites in accordance with each house's commercial policy and operational constraints
- Manage administrative workflows for paid receptions, including purchase orders, sales invoicing, contract establishment, deposit tracking, and vendor coordination
- Monitor and update tourism and digital platforms with current offerings and maintain awareness of regional oenotourism trends in Champagne
Qualifications
- Minimum 3 years of experience in a similar role (tourism, hospitality, or technical sales environment)
- Advanced customer relationship management and commercial acumen
- Strong analytical capabilities and proactive problem-solving mindset
- Excellent organisational and coordination skills across multiple simultaneous projects
- Proficiency in standard office software and digital platforms
- Knowledge of Champagne, oenotourism offerings, and luxury hospitality standards
Skills
Experience
3 years of experience in tourism, hospitality, technical sales, or customer experience management within a luxury or tourism-focused environment. Proven track record of managing complex customer interactions, coordinating multi-stakeholder experiences, and driving commercial outcomes in a service-oriented context.
Education
Baccalauréat +2 (diploma equivalent to Higher National Diploma/Associate degree) in tourism, hospitality, technical sales, or a related discipline.
Workplace
The role is situated in Epernay, Grand Est, France — conveniently close to Reims.
Culture
Moët Hennessy offers a workplace culture rooted in heritage, craftsmanship, and the art of hospitality, where employees contribute to some of the world’s most prestigious wines and spirits Maisons. The environment combines international collaboration with a strong commitment to excellence, sustainability, and innovation, encouraging teams to preserve tradition while shaping the future of luxury experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Moët Hennessy, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Wine Tourism Coordinator», «Champagne Experience Specialist», «Brand Tourism Manager», «Tasting Experience Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.