Moët Hennessy Events and Customer Experience Intern

About Moët Hennessy

Moët Hennessy, the wines and spirits division of LVMH, brings together some of the world’s most storied maisons, uniting centuries of craftsmanship with a distinctly contemporary spirit. As an employer, it offers an international environment where heritage, excellence, creativity, and responsible innovation shape every profession, from vineyards and cellars to marketing, distribution, finance, and hospitality. The group values talent capable of honoring exceptional savoir-faire while anticipating the expectations of discerning consumers worldwide. Through its global reach, entrepreneurial culture, and commitment to sustainability, Moët Hennessy provides careers defined by prestige, purpose, and the pursuit of enduring luxury.

Role & Responsibilities

• Help prepare, set up and deliver events, seminars and receptions.
• Prepare event schedules, equipment lists, operational documents and event checklists.
• Provide on-site support before, during and after events, assisting the Hospitality team.
• Help monitor vendors and ensure services are delivered as planned.
• Help prepare for and welcome Trade visitors, VIPs, partners and guests of the Maison.
• Maintain the presentation of guest areas and ensure a smooth guest journey.
• Provide occasional support during tastings and service.
• Identify opportunities to improve guest welcome and customer experience.
• Benchmark wine-tourism experiences, event offers and premium services.
• Support on-site prospecting and promotional activities, including distributing flyers to relevant audiences.
• Help monitor vendors and commercial partners.
• Contribute to developing new formats for visits, tastings and events.
• Provide occasional support to sales and commercial operations.
• Create and update accommodation, arrival and departure preparation checklists.
• Formalize daily checklists for Hospitality spaces and activities.
• Help coordinate vendors working in reception and accommodation areas.
• Contribute to improving procedures and standards for preparing spaces.
• Welcome groups and guests staying at the estate’s accommodation.
• Help prepare training materials for the seasonal Hospitality team.
• Support operational training on service, guest-facing conduct and customer experience.
• Help communicate the Maison’s presentation, sales and service standards.

Qualifications

• Currently pursuing a Bac +3 to Bac +5 qualification in events, tourism, business, hospitality, luxury or hospitality management.
• A first experience in events, hospitality, premium reception, service or business development is an advantage.
• Professional English is desirable.

Skills

Experience

A first experience in events, hospitality, premium reception, service or business development is an advantage.

Education

Bac +3 to Bac +5 qualification in events, tourism, business, hospitality, luxury or hospitality management.

Culture

Moët Hennessy offers a workplace culture rooted in heritage, craftsmanship, and the art of hospitality, where employees contribute to some of the world’s most prestigious wines and spirits Maisons. The environment combines international collaboration with a strong commitment to excellence, sustainability, and innovation, encouraging teams to preserve tradition while shaping the future of luxury experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.