Moët Hennessy E-Commerce Operations Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Wines, Spirits & Gastronomy
- Posted
- Oct 8, 2026
About Moët Hennessy
Moët Hennessy, the wines and spirits division of LVMH, brings together some of the world’s most storied maisons, uniting centuries of craftsmanship with a distinctly contemporary spirit. As an employer, it offers an international environment where heritage, excellence, creativity, and responsible innovation shape every profession, from vineyards and cellars to marketing, distribution, finance, and hospitality. The group values talent capable of honoring exceptional savoir-faire while anticipating the expectations of discerning consumers worldwide. Through its global reach, entrepreneurial culture, and commitment to sustainability, Moët Hennessy provides careers defined by prestige, purpose, and the pursuit of enduring luxury.
Moët Hennessy seeks an E-Commerce Operations Supervisor in Shanghai to grow its premium wine and spirits e-commerce business, managing sales and budgets, campaigns, Tmall platform resources, agency operations and cross-functional coordination. The permanent, full-time, on-site role also monitors store performance, pricing and competitors to support business optimization.
Role & Responsibilities
- Achieve monthly, quarterly and annual sales KPIs; manage and control the ANP budget, ensuring standardized use and settlement and effective marketing spend.
- Collaborate with the EMKT team on new product launches, annual and seasonal campaign execution, and internal marketing resource coordination to ensure activities launch on schedule and to standard.
- Coordinate with Finance on account reconciliation, payment applications and follow-up, and invoice management; with Supply Chain on inventory checks, stock allocation and inventory health; and with Legal and other departments on business compliance support.
- Negotiate with Tmall platform merchants for exclusive platform resources; plan, coordinate and execute annual major e-commerce promotional campaigns to maximize traffic and sales conversion.
- Manage e-commerce agency partners across sales target allocation and tracking, daily store operations, paid traffic, CRM membership projects, store visual design optimization, customer service standards and end-to-end supply chain execution; oversee agency service quality and output.
- Monitor store performance, product pricing and competitor activity; provide timely data tracking and business analysis to support operational adjustments and optimization.
Qualifications
- Bachelor’s degree level.
- Fluency in Mandarin and English.
- At least 3 years of professional e-commerce experience, with solid Tmall store operations experience mandatory; FMCG, wine and spirits industry experience strongly preferred.
- Able to independently drive e-commerce campaigns and daily operational projects through solid project management capabilities.
- Proficient in Excel and PowerPoint for data analysis, business reporting and project presentations.
- Able to manage agencies overall and break down sales targets to deliver stable business growth.
- Excellent communication and stakeholder coordination skills for cross-functional and external partner collaboration.
- Result-oriented, adaptable and detail-minded, with strong multitasking and problem-solving abilities.
Skills
Experience
3–4 years of professional e-commerce experience; minimum 3 years. Solid Tmall store operations experience is mandatory.
Education
Bachelor’s degree level.
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
Moët Hennessy offers a workplace culture rooted in heritage, craftsmanship, and the art of hospitality, where employees contribute to some of the world’s most prestigious wines and spirits Maisons. The environment combines international collaboration with a strong commitment to excellence, sustainability, and innovation, encouraging teams to preserve tradition while shaping the future of luxury experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Moët Hennessy, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E-Commerce Operations Manager», «Online Store Supervisor», «Digital Commerce Supervisor», «E-Commerce Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.