Moët Hennessy Customer Service Specialist

Location
Employment Full-Time
Seniority Mid-Level
Department Clienteling, CRM & VIP Relations
Industry Wines, Spirits & Gastronomy
Posted Apr 12, 2026
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Moët Hennessy (LVMH) seeks a Customer Service Specialist in Munich to manage Order‑to‑Cash and customer service for DACH markets.

Overview

Moët Hennessy is the Wines & Spirits division of LVMH, bringing together a portfolio of prestigious maisons active across wine and spirits categories. The organisation combines artisan craftsmanship and terroir-driven production with international distribution, operating within the broader LVMH group and offering career mobility across a global luxury platform.

Role & Responsibilities

  • Manage the end-to-end Order-to-Cash process for Austria, Germany and Switzerland: customer calls, EDI ordering in SAP, ASPIRE (Sales Force), multi-delivery orders, invoicing, credits and promotional orders.
  • Provide responsive customer support and resolution through clear, professional communication and structured problem-solving; handle returns and claims.
  • Proactively track orders and deliveries, communicate deviations or delays to internal and external stakeholders, and follow up to ensure on-time fulfillment.
  • Perform error analysis and corrective actions involving logistics partners, MHIS helpdesk, EDI processes and IDOC clarifications; unblock orders and resolve invoicing issues.
  • Coordinate closely with Sales teams and billing partners to ensure accurate and complete communication across functions.
  • Contribute to customer-service-related projects and testing, and support monthly stock reconciliation with the logistics partner in collaboration with the Customer Service Manager.
  • Deliver telephone-based customer care and maintain accurate records using MS Office, Zoom and Sales Force tools.

Qualifications

  • Commercial apprenticeship and/or degree focusing on sales, logistics or administration.
  • Minimum five years' professional experience in customer service, order management or a comparable role.
  • Fluent in French, German and English (spoken and written).
  • Strong organisational aptitude with a structured, solution-oriented approach and resilience under time pressure.
  • Excellent interpersonal and communication skills, confident presence and proven ability to collaborate with cross-functional teams.

Skills

MS Office SAP R / 3 Sales Force ASPIRE (Sales Force) EDI IDOC Zoom MHIS helpdesk

Experience

At least 5 years of experience in customer service or order management, preferably within distribution, logistics or a B2B/B2C commercial environment and with exposure to SAP and EDI processes.

Education

Commercial apprenticeship and/or tertiary studies with a focus on sales, logistics or administration.

Workplace

The successful candidate will be located in Munich, Bavaria, Germany.

Benefits

30+ days vacation; employee discounts for company products and corporate benefits; e‑bike leasing; fitness coverage; monthly meal allowance; comprehensive training and modern equipment; opportunities for international training and development within LVMH.

Culture

Moët Hennessy operates at the intersection of heritage craftsmanship and global luxury distribution, fostering high standards, sustainability awareness and cross‑border collaboration. Employees typically experience structured training, international mobility and a performance-driven but supportive workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Moët Hennessy, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Order-to-Cash Specialist», «Customer Service Representative», «After‑Sales Coordinator», «Client Service Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.