Moët Hennessy Customer Service Operations Intern

About Moët Hennessy

Moët Hennessy, the wines and spirits division of LVMH, brings together some of the world’s most storied maisons, uniting centuries of craftsmanship with a distinctly contemporary spirit. As an employer, it offers an international environment where heritage, excellence, creativity, and responsible innovation shape every profession, from vineyards and cellars to marketing, distribution, finance, and hospitality. The group values talent capable of honoring exceptional savoir-faire while anticipating the expectations of discerning consumers worldwide. Through its global reach, entrepreneurial culture, and commitment to sustainability, Moët Hennessy provides careers defined by prestige, purpose, and the pursuit of enduring luxury.

Role & Responsibilities

• Support ON- and OFF-TRADE Customer Service teams in managing exceptions related to the Electronic Invoicing Reform (RFE).
• Analyze invoice anomalies and rejection cases encountered by Customer Service teams.
• Proactively resolve Customer Service-related anomalies and propose practical solutions to make the RFE process as lean and efficient as possible during the project closeout and hypercare phase.
• Coordinate cross-functional topics to improve workflow, particularly with Credit, Master Data, and Accounting teams.
• Support the transition to day-to-day operations and help stabilize processes.
• Propose improvements to Customer Service processes and procedures.
• Help secure and continuously improve practices among stakeholders.
• Support Customer Service teams in processing and tracking requests for goods returns.
• Assist with logistics disputes, including breakage, delays, and incorrect addresses, and financial disputes, in coordination with clients, Credit, and Accounting teams.
• Help monitor customer penalties by reviewing their justification and implementing necessary corrective actions.
• Verify deliveries and invoice current orders using internal tools.
• Contribute to monthly closing by updating dispute and penalty tracking reports.
• Participate in cross-functional projects with relevant teams, including Credit, Accounting, Sales, and Logistics.

Qualifications

• Bac+5-level education or equivalent in Supply Chain, with a strong interest in Customer Service roles.
• Excellent spoken, written, and reading proficiency in French; English is recommended for career development.
• Ability to manage several cases simultaneously with precision.
• Strong interpersonal skills and ability to interact with varied contacts and departments, including clients, Finance, Logistics, and Sales.
• Proactive and analytical approach, with the ability to anticipate issues and propose suitable solutions.
• Ability to work in a dynamic environment with tight deadlines.
• Commitment to diversity and an inclusive working environment.

Skills

Experience

Entry-level

Education

Bac+5-level education or equivalent in Supply Chain.

Culture

Moët Hennessy offers a workplace culture rooted in heritage, craftsmanship, and the art of hospitality, where employees contribute to some of the world’s most prestigious wines and spirits Maisons. The environment combines international collaboration with a strong commitment to excellence, sustainability, and innovation, encouraging teams to preserve tradition while shaping the future of luxury experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.