Moët Hennessy Customer Service Assistant

About Moët Hennessy

Moët Hennessy, the wines and spirits division of LVMH, brings together some of the world’s most storied maisons, uniting centuries of craftsmanship with a distinctly contemporary spirit. As an employer, it offers an international environment where heritage, excellence, creativity, and responsible innovation shape every profession, from vineyards and cellars to marketing, distribution, finance, and hospitality. The group values talent capable of honoring exceptional savoir-faire while anticipating the expectations of discerning consumers worldwide. Through its global reach, entrepreneurial culture, and commitment to sustainability, Moët Hennessy provides careers defined by prestige, purpose, and the pursuit of enduring luxury.

Role & Responsibilities

• Enter customer orders accurately and on time.
• Check stock availability, SKU codes and quantities, and propose substitutions when needed.
• Confirm delivery dates, order composition and quantities with customers and sales representatives.
• Coordinate shipments with transport partners, Veolog warehouse staff, MHCS and other internal stakeholders.
• Communicate proactively about delays, delivery issues or discrepancies.
• Escalate issues to Sales Managers when necessary.
• Register, investigate and process customer claims promptly.
• Consolidate monthly POSM orders through PPPstore and maintain the master tracking sheet.
• Track POSM received in Recy, update records and flag discrepancies.
• Manage POSM requests from field teams and customers.
• Monitor POSM stock levels and inform Marketing when items fall below the threshold.
• Support the Activation Manager with Loods stockkeeping.
• Gather finished-goods and POSM information from relevant teams.
• Ensure timely completion of logistics data for new products, including SAP price updates, GS1 compliance and documentation for key accounts.
• Liaise with MediArena facilities and other service providers, including cleaning, catering and security.
• Maintain office conditions and coordinate basic repairs.
• Manage office supplies and equipment.
• Support company events, including company days and town halls.
• Welcome and support visitors when needed.

Qualifications

• Experience in FMCG, wines and spirits or logistics is an advantage.
• Reliable, collaborative and service-oriented.
• Strong customer service mindset.
• High accuracy and attention to detail.
• Ability to work with multiple stakeholders.
• Structured and organised approach.
• Proactive and solution-oriented.
• Good knowledge of Microsoft Office.
• Experience with SAP or similar systems is an advantage.
• Fluent in English and Dutch.

Skills

Experience

At least 3 years; 3 to 5 years’ experience in customer service, order management or supply chain support.

Culture

Moët Hennessy offers a workplace culture rooted in heritage, craftsmanship, and the art of hospitality, where employees contribute to some of the world’s most prestigious wines and spirits Maisons. The environment combines international collaboration with a strong commitment to excellence, sustainability, and innovation, encouraging teams to preserve tradition while shaping the future of luxury experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.