Moët Hennessy Customer Service Assistant
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Wines, Spirits & Gastronomy
- Posted
- Jul 15, 2026
About Moët Hennessy
Moët Hennessy, the wines and spirits division of LVMH, brings together some of the world’s most storied maisons, uniting centuries of craftsmanship with a distinctly contemporary spirit. As an employer, it offers an international environment where heritage, excellence, creativity, and responsible innovation shape every profession, from vineyards and cellars to marketing, distribution, finance, and hospitality. The group values talent capable of honoring exceptional savoir-faire while anticipating the expectations of discerning consumers worldwide. Through its global reach, entrepreneurial culture, and commitment to sustainability, Moët Hennessy provides careers defined by prestige, purpose, and the pursuit of enduring luxury.
Customer Service Assistant at Moët Hennessy, Amsterdam: manage orders, logistics coordination, and customer support for Netherlands region.
Role & Responsibilities
- Process customer orders accurately and on schedule, verifying stock availability and SKU codes
- Confirm delivery dates, order composition, and quantities with customers and sales representatives
- Coordinate shipments with transport partners, warehouse staff, and internal stakeholders
- Communicate proactively regarding delays, delivery issues, or discrepancies
- Escalate complex issues to Sales Managers as needed
- Register, investigate, and resolve customer claims promptly
- Consolidate monthly POSM orders and maintain comprehensive tracking sheets
- Track received point-of-sale materials and update records, flagging any discrepancies
- Monitor POSM stock levels and alert Marketing when inventory falls below threshold
- Compile accolades and awards communications for each brand (Parker Points, Wine Spectator, etc.)
- Share brand accolades and certifications with customers and trade partners
- Gather finished goods and POSM information from relevant departments
- Ensure timely completion of logistic data for new products (SAP price updates, GS1 compliance, documentation)
- Provide office support including liaison with facility management and coordination of basic repairs
- Manage office supplies and support company events
Qualifications
- 3 to 5 years of proven experience in customer service, order management, or supply chain support
- Experience in FMCG, wines and spirits, or logistics sectors preferred
- Reliable, collaborative, and service-oriented professional
- Strong customer service mindset with proactive, solution-oriented approach
- Exceptional accuracy and attention to detail
- Ability to work effectively with multiple internal and external stakeholders
- Structured and organised approach to work management
- Proficient in Microsoft Office
- SAP or similar enterprise resource planning systems knowledge preferred
- Fluent in English and Dutch
Skills
Experience
Minimum 3 years of experience in customer service, order management, or supply chain support roles, preferably within FMCG, wines and spirits, or logistics sectors.
Education
Not specified
Workplace
The successful candidate will be located in Amsterdam, South Holland, Netherlands.
Culture
Moët Hennessy offers a workplace culture rooted in heritage, craftsmanship, and the art of hospitality, where employees contribute to some of the world’s most prestigious wines and spirits Maisons. The environment combines international collaboration with a strong commitment to excellence, sustainability, and innovation, encouraging teams to preserve tradition while shaping the future of luxury experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Moët Hennessy, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Order Processing Coordinator», «Customer Care Specialist», «Supply Chain Support Assistant», «Logistics Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.