Moët Hennessy Customer Service Assistant

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Location
AmsterdamSouth HollandNetherlands
Employment
Full-Time
Seniority
Mid-Level
Posted
Mar 23, 2026

About Moët Hennessy

Moët Hennessy is the wines & spirits division of LVMH, representing a portfolio of premium and luxury maisons. The organisation operates across production, distribution and global trade, combining heritage craftsmanship with a commercial, export-oriented approach. As an employer it offers an international, fast-paced environment with close cross‑functional collaboration between commercial, marketing and logistics teams.

Moët Hennessy seeks a Customer Service Assistant in Amsterdam to manage order-to-delivery, POSM and logistics coordination for the Dutch market.

Role & Responsibilities

  • Process customer orders accurately and punctually, verifying SKUs, quantities and stock availability; propose substitutions when required and confirm delivery details with customers and sales representatives.
  • Coordinate shipments and delivery logistics with transport partners, Veolog, the Veolog warehouse (Recy), MHCS and other internal stakeholders; proactively communicate delays or discrepancies.
  • Register, investigate and resolve customer claims and escalate complex issues to Sales Managers when appropriate.
  • Consolidate and manage monthly POSM orders via PPPstore; maintain master tracking records, monitor POSM receipts in Recy and flag discrepancies.
  • Manage POSM requests from field teams and customers, monitor stock levels, and notify Marketing when reorders are required; support the Activation Manager with Loods stockkeeping.
  • Compile and distribute accolade communications for brands (e.g., Parker points, Wine Spectator) to customers and trade partners.
  • Gather and maintain logistic and product master data for finished goods and POSM; ensure timely completion of SAP price updates, GS1 compliance and documentation for key accounts.
  • Provide onsite office support: liaise with MediArena facility services and vendors (cleaning, catering, security), maintain office supplies and equipment, coordinate minor repairs and assist with company events and visitor reception.

Qualifications

  • Minimum 3 years’ experience in customer service, order management or supply chain support.
  • Experience in FMCG, wines & spirits or logistics preferred.
  • Fluency in Dutch and English (spoken and written).
  • High degree of accuracy and attention to detail with a structured, organised working method.
  • Service‑oriented, collaborative and proactive mindset with the ability to manage multiple stakeholders and resolve issues independently.

Skills

Microsoft Office SAP GS1 PPPstore Recy Veolog MHCS Loods

Experience

3–5 years’ professional experience in customer service, order-to-delivery coordination, order management or supply chain support; prior exposure to FMCG or wines & spirits distribution is advantageous.

Education

Secondary education or equivalent; vocational diploma in administration, logistics or business administration preferred.

Workplace

The successful candidate will be located in Amsterdam, South Holland, Netherlands.

Culture

Moët Hennessy combines the traditions of luxury winemaking with a commercial, international mindset. The workplace emphasises high service standards, cross‑disciplinary teamwork and attention to product and brand integrity, offering exposure to global trade and premium-channel operations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Moët Hennessy, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Specialist», «Order Management Coordinator», «Customer Operations Coordinator», «Client Services Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.