Moët Hennessy Customer Service and Logistics Transformation PMO

About Moët Hennessy

Moët Hennessy, the wines and spirits division of LVMH, brings together some of the world’s most storied maisons, uniting centuries of craftsmanship with a distinctly contemporary spirit. As an employer, it offers an international environment where heritage, excellence, creativity, and responsible innovation shape every profession, from vineyards and cellars to marketing, distribution, finance, and hospitality. The group values talent capable of honoring exceptional savoir-faire while anticipating the expectations of discerning consumers worldwide. Through its global reach, entrepreneurial culture, and commitment to sustainability, Moët Hennessy provides careers defined by prestige, purpose, and the pursuit of enduring luxury.

Moët Hennessy is hiring a Customer Service and Logistics Transformation PMO in Paris on a permanent, full-time basis. The role coordinates strategic transformation across EMEA Customer Service and Logistics, establishing common standards, governance, processes, data and reporting while driving cross-functional programmes and adoption.

Role & Responsibilities

• Design, deploy and maintain common logistics and customer service operational standards across markets and distribution centres, including transport routes and lead times, receiving hours and warehouse calendars, order cut-off times, holiday calendars, best-before date management, traceability and scanning, logistics master data, service levels, customer specifications and master data, EDI standards and integration, stock preservation and allocation, order management, customer onboarding, and customer communications and escalations.
• Lead process harmonisation initiatives.
• Build and maintain the Customer Service and Logistics transformation roadmap; define priorities, milestones, deliverables and dependencies; monitor progress and risks; lead mitigation plans and escalations; coordinate activities across markets, regions and central functions; and ensure programme objectives are delivered on time and within scope.
• Lead the deployment and adoption of supply chain transformation initiatives, including the Orbit project for order automation and eB2B customer portal implementation, Customer Care transformation projects, logistics network improvement projects and service-level improvement programmes.
• For transformation initiatives, align stakeholders, establish programme governance, plan deployments, manage change, track benefits and prepare executive reporting.
• Partner with Central Data and Analytics teams to define data ownership, establish Customer Service and Logistics KPIs, build EMEA reporting standards, support BI dashboard development, improve data quality and consistency, define reporting governance and ensure transformation performance indicators are available. Examples include OTIF, Fulfilment Rate, Logistics Service Levels, Order Automation Rate, EDI Adoption Rate, productivity metrics, and inventory and stock availability indicators.
• Prepare Steering Committees and governance forums; coordinate cross-functional decision-making; facilitate alignment between markets, regions and corporate teams; manage relationships with 3PL providers and external partners; ensure transparency on programme status, risks and achievements; and develop executive communications and management presentations.
• Build and maintain process repositories; develop standard operating procedures (SOPs); document business rules and governance models; maintain transformation archives and historical records; capture lessons learned and best practices; and ensure continuity and knowledge transfer across teams.
• Support organisational readiness; coordinate training plans; develop communication materials; promote adoption of new ways of working; track adoption KPIs and corrective actions; and support local teams during deployment and stabilisation.

Qualifications

• Master's degree in Supply Chain, Engineering, Business Administration or equivalent.
• 3–5 years of experience in Supply Chain, Customer Service, Logistics or transformation programmes; the role also specifies a minimum of 5 years' experience.
• Previous experience managing cross-functional projects.
• Experience working in international and matrix organisations.
• Strong understanding of end-to-end Order-to-Cash and Logistics processes.
• Experience collaborating with external logistics providers and technology partners.
• Fluent in English; French desirable.

Skills

Experience

3–5 years of experience in Supply Chain, Customer Service, Logistics or transformation programmes; minimum 5 years of experience.

Education

Master's degree in Supply Chain, Engineering, Business Administration or equivalent.

Workplace

Culture

Moët Hennessy offers a workplace culture rooted in heritage, craftsmanship, and the art of hospitality, where employees contribute to some of the world’s most prestigious wines and spirits Maisons. The environment combines international collaboration with a strong commitment to excellence, sustainability, and innovation, encouraging teams to preserve tradition while shaping the future of luxury experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.