Moët Hennessy CRM Assistant

About Moët Hennessy

Moët Hennessy, the wines and spirits division of LVMH, brings together some of the world’s most storied maisons, uniting centuries of craftsmanship with a distinctly contemporary spirit. As an employer, it offers an international environment where heritage, excellence, creativity, and responsible innovation shape every profession, from vineyards and cellars to marketing, distribution, finance, and hospitality. The group values talent capable of honoring exceptional savoir-faire while anticipating the expectations of discerning consumers worldwide. Through its global reach, entrepreneurial culture, and commitment to sustainability, Moët Hennessy provides careers defined by prestige, purpose, and the pursuit of enduring luxury.

Role & Responsibilities

• Contribute to defining the annual CRM communications calendar.
• Produce newsletter content, including visuals and copy, in close collaboration with internal teams, and deliver it to markets.
• Manage newsletter campaigns end to end using Salesforce Marketing Cloud, including newsletter builds, testing, targeting and send scheduling.
• Contribute to defining and implementing new consumer journeys, including welcome, birthday and retention journeys.
• Support key launches for the Maisons and develop related CRM plans.
• Consolidate markets’ CRM communications plans, hold monthly calls with key markets and validate newsletters developed by markets.
• Work with local teams to help implement their CRM action plans across engagement and acquisition.
• Respond to ad hoc market requests, such as creating data-collection forms.
• Monitor CRM campaign performance by consolidating results across markets, analysing KPIs and proposing optimisations.
• Conduct A/B tests to improve KPIs for future campaigns.
• Carry out occasional benchmarks of CRM best practices and innovations.

Qualifications

• Currently pursuing a Master’s degree at a business school or equivalent, and seeking a gap-year or final-year internship.
• Excellent interpersonal skills and strong organisational abilities.
• Autonomous and proactive, with the ability to coordinate multiple stakeholders in a multicultural environment.
• Fluent in English.
• Ideally, 6 months of prior experience in digital, particularly CRM.
• A first experience with Salesforce Marketing Cloud is an advantage.

Skills

Experience

Ideally, 6 months of experience in digital, particularly CRM.

Education

Currently pursuing a Master’s degree at a business school or equivalent.

Culture

Moët Hennessy offers a workplace culture rooted in heritage, craftsmanship, and the art of hospitality, where employees contribute to some of the world’s most prestigious wines and spirits Maisons. The environment combines international collaboration with a strong commitment to excellence, sustainability, and innovation, encouraging teams to preserve tradition while shaping the future of luxury experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.