Moët Hennessy CRM Assistant

About Moët Hennessy

Moët Hennessy, the wines and spirits division of LVMH, brings together some of the world’s most storied maisons, uniting centuries of craftsmanship with a distinctly contemporary spirit. As an employer, it offers an international environment where heritage, excellence, creativity, and responsible innovation shape every profession, from vineyards and cellars to marketing, distribution, finance, and hospitality. The group values talent capable of honoring exceptional savoir-faire while anticipating the expectations of discerning consumers worldwide. Through its global reach, entrepreneurial culture, and commitment to sustainability, Moët Hennessy provides careers defined by prestige, purpose, and the pursuit of enduring luxury.

Role & Responsibilities

• Participate in defining the annual CRM communication calendar and oversee end-to-end newsletter campaign management via Salesforce Marketing Cloud, including design, testing, targeting, and send scheduling
• Produce newsletter content encompassing visuals and copy in close collaboration with internal teams and ensure delivery to key markets
• Participate in defining and implementing new consumer journeys including welcome, birthday, and retention initiatives
• Support key product launches and develop associated CRM action plans
• Consolidate market-level CRM communication plans through monthly calls with key markets and validate newsletters developed by regional teams
• Collaborate with local teams to implement CRM action plans, including animation and customer acquisition initiatives
• Address ad hoc market requests such as data collection form creation
• Monitor and consolidate CRM campaign performance across all markets, analyze key performance indicators, and propose optimization strategies
• Conduct A/B testing to enhance future campaign KPIs
• Execute periodic benchmarking studies on CRM best practices and emerging innovations

Qualifications

• Currently enrolled in a Master's program at a business school or equivalent institution, seeking a gap-year or final-year internship
• Fluent English proficiency
• Excellent interpersonal skills and strong organizational capabilities
• Ideally 6 months of prior experience in digital marketing or CRM
• Experience with Salesforce Marketing Cloud highly desirable

Skills

Experience

Beginner to entry-level; ideally 6 months of prior experience in digital marketing or CRM. No professional work experience is a barrier if the candidate demonstrates strong foundational knowledge in marketing communications or digital strategy.

Education

Currently pursuing or completed a Master's degree in a business school or equivalent higher-education program.

Workplace

Culture

Moët Hennessy offers a workplace culture rooted in heritage, craftsmanship, and the art of hospitality, where employees contribute to some of the world’s most prestigious wines and spirits Maisons. The environment combines international collaboration with a strong commitment to excellence, sustainability, and innovation, encouraging teams to preserve tradition while shaping the future of luxury experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.