Miu Miu Store Manager

About Miu Miu

Miu Miu, founded in 1993 by Miuccia Prada and part of the Prada Group, is an iconic luxury fashion house celebrated for its irreverent elegance, intellectual femininity, and bold creative experimentation. As an employer, the brand offers a dynamic environment where heritage, contemporary culture, and innovation converge across design, retail, communications, merchandising, and corporate functions. Miu Miu seeks individuals with refined aesthetic sensibility, curiosity, commercial awareness, and a collaborative spirit. Employees are invited to contribute to a distinctive vision of modern luxury, supported by the excellence, global reach, and rigorous standards of one of the world’s leading fashion groups.

Role & Responsibilities

• Lead the store team to exceed sales targets and achieve the best possible sales results.
• Analyze sales performance and develop action plans.
• Lead the team in exceeding KPI targets, including cross-selling and up-selling across product categories.
• Represent the company in the local market, identify opportunities to attract new clients, and build their loyalty to the brand.
• Remain present on the sales floor and ensure the team delivers service to the highest standards.
• Build an omnichannel mindset within the team, integrating product information across the physical store and official website, and encourage the use of digital tools to strengthen client relationships.
• Support e-commerce growth by responding to orders promptly while maintaining high service standards.
• Monitor store expenses against the operating budget.
• Provide effective product feedback based on store needs and participate in buying meetings when required.
• Lead by example in creating a welcoming shopping environment and ensure the team strives to meet clients’ needs.
• Foster a client-first attitude, develop and strengthen client relationships, and deliver after-sales service.
• Organize brand events to support high client satisfaction and service standards.
• Maintain relationships with VIC clients and provide suitable styling advice to build loyalty.
• Work with other departments on client-retention activities to strengthen loyalty and increase client spending.
• Actively develop new client relationships to increase store sales.
• Build a strong culture of Private Appointment selling within the team.
• Address client complaints proactively to maintain positive relationships.
• Motivate employees through effective communication, fostering team morale and a positive, energetic workplace.
• Encourage information sharing and lead focused discussions during morning and monthly store meetings.
• Maintain comprehensive knowledge of the company’s IT and digital tools and keep the team informed of updates.
• Understand team needs and priorities; train and motivate team members in product knowledge, sales techniques, client service, and company policies and procedures.
• Identify talent within the team and propose internal promotion opportunities to the Retail Business Manager to support a robust promotion process.
• Support team development through coaching and follow-up on individual action plans.
• Recruit and attract suitable candidates through in-person and online channels.
• Ensure effective collaboration between front-of-house and back-of-house teams.
• Lead by example to ensure the team meets the highest standards of client etiquette and procedures and demonstrates respect for merchandise.
• Ensure merchandise is displayed attractively and profitably in accordance with company policies, seeking support from Visual Merchandising and Retail Merchandising when needed.
• Safeguard company assets.
• Ensure cash management, inventory, logistics, and reporting comply with company procedures.
• Provide feedback and recommendations to Retail Management, Visual Merchandising, and Retail Merchandising when needed.
• Plan store events with the Head Office Retail Business team and CRM, setting challenging and achievable objectives for each client.
• Deliver high-quality service during store events.
• Propose and host store events for top clients and VIC clients.

Culture

Miu Miu fosters a bold, intellectually curious workplace where creativity, individuality, and a refined sense of irreverence are encouraged. As part of the Prada Group, the brand offers a dynamic and exacting environment in which teams collaborate across fashion, culture, and contemporary design to shape a distinctive global vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.