Miu Miu Store Manager

About Miu Miu

Miu Miu, founded in 1993 by Miuccia Prada and part of the Prada Group, is an iconic luxury fashion house celebrated for its irreverent elegance, intellectual femininity, and bold creative experimentation. As an employer, the brand offers a dynamic environment where heritage, contemporary culture, and innovation converge across design, retail, communications, merchandising, and corporate functions. Miu Miu seeks individuals with refined aesthetic sensibility, curiosity, commercial awareness, and a collaborative spirit. Employees are invited to contribute to a distinctive vision of modern luxury, supported by the excellence, global reach, and rigorous standards of one of the world’s leading fashion groups.

Role & Responsibilities

• Lead the store team to exceed financial targets and maximise sales performance, contributing to the store’s overall success.
• Analyse business performance and develop and implement action plans.
• Lead the team to exceed KPI targets, including cross-selling and upselling across product categories.
• Represent the company in the local market, identifying opportunities to increase footfall, attract new clients and build long-term relationships with the brand.
• Maintain a strong shop-floor presence and ensure the highest standards of client engagement and service.
• Promote omnichannel awareness and encourage and support the team’s use of digital tools to strengthen client relationships and achieve business objectives.
• Support e-commerce growth by responding promptly to orders and maintaining a consistently high service standard.
• Meet store operating budgets by effectively monitoring and managing expenses.
• Provide product feedback based on store needs and participate in buying sessions when required.
• Lead by example in placing clients at the heart of the store experience, creating a welcoming environment and ensuring the team addresses clients’ needs and requests.
• Develop and maintain strong client relationships and deliver meaningful after-sales experiences.
• Ensure excellent client satisfaction and high service standards through consistent delivery of the Brand Selling Ceremony.
• Manage the store’s local VIC portfolio, proposing tailored actions to strengthen loyalty and increase client spend.
• Partner with corporate functions on clienteling initiatives and events to strengthen client loyalty and increase spend.
• Identify opportunities to acquire new clients and grow store sales.
• Foster a strong team culture of private appointments.
• Proactively manage client complaints to preserve relationships and achieve positive outcomes.
• Motivate and inspire the team, foster team spirit through effective communication, and create a positive, energetic environment that clients can feel.
• Encourage information-sharing across the team and lead morning briefings on key topics and priorities.
• Develop a thorough understanding of company tools and applications, including IT systems and digital platforms, and keep the team informed of relevant updates.
• Understand team needs and priorities, and provide training and inspiration on product knowledge, sales techniques, client service, and company policies and procedures.
• Identify team talent and recommend individuals for internal development opportunities, working with the Retail Operations Manager on appropriate development plans.
• Support continuous team development through coaching and regular follow-up on individual action plans.
• Attract and recruit top talent through proactive networking and talent scouting.
• Foster collaboration between front and back of house to support efficient, seamless store operations.
• Lead by example to ensure products are handled with the utmost care and respect in every client interaction and operational procedure.
• Ensure visual displays attract clients and maximise sales in line with company guidelines, seeking support from Visual Merchandising and Merchandising according to store needs.
• Manage company assets effectively and efficiently.
• Ensure full compliance with company procedures for cash handling, inventory, logistics and all Head Office reporting requirements.
• Provide feedback and recommendations to the Visual Merchandising and Retail Merchandising teams when appropriate.
• Work with Retail Head Office to organise local events, setting realistic yet ambitious client and commercial objectives.
• Ensure the highest service and execution standards during store events.
• Identify and propose local event opportunities in partnership with relevant stakeholders and influencers.

Qualifications

• Previous experience in a luxury retail environment is highly desirable.
• Genuine enthusiasm for fashion, art and the wider luxury sector.
• Strong understanding of the luxury market and relevant product categories.
• Strong people focus, with the ability to lead, motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Very good command of English and Dutch.
• Strong commercial awareness and business acumen.
• Good understanding of relevant local employment and retail legislation.
• Flexibility and willingness to work in line with the store’s operational needs.

Skills

Experience

Previous experience in a luxury retail environment is highly desirable.

Culture

Miu Miu fosters a bold, intellectually curious workplace where creativity, individuality, and a refined sense of irreverence are encouraged. As part of the Prada Group, the brand offers a dynamic and exacting environment in which teams collaborate across fashion, culture, and contemporary design to shape a distinctive global vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.