Miu Miu Senior Client Advisor

About Miu Miu

Miu Miu, founded in 1993 by Miuccia Prada and part of the Prada Group, is an iconic luxury fashion house celebrated for its irreverent elegance, intellectual femininity, and bold creative experimentation. As an employer, the brand offers a dynamic environment where heritage, contemporary culture, and innovation converge across design, retail, communications, merchandising, and corporate functions. Miu Miu seeks individuals with refined aesthetic sensibility, curiosity, commercial awareness, and a collaborative spirit. Employees are invited to contribute to a distinctive vision of modern luxury, supported by the excellence, global reach, and rigorous standards of one of the world’s leading fashion groups.

Role & Responsibilities

• Create a welcoming environment, place customers at the center of the experience, anticipate their needs and requests, and deliver excellence in accordance with the client journey ceremony.
• Exceed individual sales targets and maximize personal sales performance, contributing to the store’s success.
• Exceed KPI goals while maintaining the highest quality of sales and customer service.
• Demonstrate excellent knowledge of products and Prada’s history, culture, and DNA.
• Capture customer data in the company CRM to maintain and develop client relationships, provide a personalized approach, and identify future opportunities.
• Embrace and promote an omnichannel mindset.
• Maintain broad knowledge of luxury fashion, current trends, and competitors to discuss them with customers and offer advice.
• Take ownership of resolving client complaints, liaising with the line manager and Client Service team when necessary.
• Handle products with the highest level of care and respect.
• Actively use company digital tools to provide a complete, integrated luxury experience.
• Host and conduct customer appointments in person or through virtual meetings.
• Work in synergy with the Back of House, participate in daily store operations, and keep the stockroom organized.
• Follow company operational and stock procedures, including security, cash activity, inventory, logistics, and head-office reporting; proactively implement company policies and procedures.
• Collaborate with colleagues, encourage open and constructive communication, contribute to a consistent exceptional customer experience and a positive working environment, and uphold diversity and inclusion values.

Qualifications

• Similar experience with a luxury or premium brand.
• Understanding of luxury customer service.
• Experience building long-lasting client relationships.
• Ability to work both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Fluency in English.

Skills

Culture

Miu Miu fosters a bold, intellectually curious workplace where creativity, individuality, and a refined sense of irreverence are encouraged. As part of the Prada Group, the brand offers a dynamic and exacting environment in which teams collaborate across fashion, culture, and contemporary design to shape a distinctive global vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.