Miu Miu Sales Advisor

About Miu Miu

Miu Miu, founded in 1993 by Miuccia Prada and part of the Prada Group, is an iconic luxury fashion house celebrated for its irreverent elegance, intellectual femininity, and bold creative experimentation. As an employer, the brand offers a dynamic environment where heritage, contemporary culture, and innovation converge across design, retail, communications, merchandising, and corporate functions. Miu Miu seeks individuals with refined aesthetic sensibility, curiosity, commercial awareness, and a collaborative spirit. Employees are invited to contribute to a distinctive vision of modern luxury, supported by the excellence, global reach, and rigorous standards of one of the world’s leading fashion groups.

Role & Responsibilities

• Prioritize client needs and expectations, creating a warm and sophisticated environment that reflects the brand's heritage and values
• Deliver exceptional service aligned with the Client Journey Ceremony framework, addressing all customer inquiries and requests with precision
• Exceed individual sales targets and contribute to store-wide revenue goals through high-performing sales execution
• Maintain KPI achievement with unwavering commitment to premium service and sales quality standards
• Demonstrate deep knowledge of product specifications, brand history, cultural narrative, and DNA; leverage this understanding in client communications
• Actively acquire and accurately input customer information into the CRM system to build, maintain, and strengthen personalized client relationships for future business opportunities
• Champion omnichannel thinking and actively promote integrated retail strategies
• Maintain comprehensive knowledge of luxury fashion trends, competitive landscape, and contemporary market developments; apply these insights to styling advice and client conversations
• Collaborate with management and customer service teams to address client feedback and complaints with accountability
• Handle merchandise with the highest standards of care and reverence
• Utilize digital tools strategically to create seamless, cohesive luxury experiences
• Conduct client appointments in both in-person and virtual formats using technology-enabled solutions to deliver premium service
• Partner with back-of-house teams to maintain organized stock environments and support daily store operations
• Adhere strictly to internal operational guidelines, inventory management protocols, security procedures, POS transactions, logistics workflows, and corporate reporting requirements
• Foster teamwork through open, constructive communication and contribute to an inclusive, positive workplace environment that upholds Diversity & Inclusion values

Qualifications

• Demonstrated passion for fashion and genuine affinity for Miu Miu, Prada, and Church's brands
• Proven sales and client-building experience in luxury, premium-luxury, or selective retail environments
• Extensive sales expertise across ready-to-wear, footwear, and leather goods categories
• Documented experience in external client development (外商) and relationship management
• Proficiency with smartphone and digital tools for long-term client cultivation and promotional campaigns
• Multilingual capabilities (English, Mandarin Chinese, or Korean at business level or above; business-level Japanese required)
• Professional demeanor, reliability, and accountability in all business dealings
• Hospitality or service industry background welcomed for certain locations

Skills

Experience

Minimum 3–5 years of sales and client-building experience in luxury, premium-luxury, or high-end selective retail. Proven track record in ready-to-wear, footwear, and leather goods sales. Documented success in external client development and smartphone-enabled client acquisition campaigns.

Education

No formal qualification specified; passion for luxury fashion and equivalent professional retail experience valued equally with formal credentials.

Workplace

Culture

Miu Miu fosters a bold, intellectually curious workplace where creativity, individuality, and a refined sense of irreverence are encouraged. As part of the Prada Group, the brand offers a dynamic and exacting environment in which teams collaborate across fashion, culture, and contemporary design to shape a distinctive global vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.