- Location
- Amsterdam North Holland Netherlands
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 9, 2026
About Miu Miu
Miu Miu, founded in 1993 by Miuccia Prada and part of the Prada Group, is an iconic luxury fashion house celebrated for its irreverent elegance, intellectual femininity, and bold creative experimentation. As an employer, the brand offers a dynamic environment where heritage, contemporary culture, and innovation converge across design, retail, communications, merchandising, and corporate functions. Miu Miu seeks individuals with refined aesthetic sensibility, curiosity, commercial awareness, and a collaborative spirit. Employees are invited to contribute to a distinctive vision of modern luxury, supported by the excellence, global reach, and rigorous standards of one of the world’s leading fashion groups.
The Client Advisor at Miu Miu in Amsterdam delivers a memorable luxury customer experience, builds lasting client relationships and contributes to individual and store sales targets across in-store and ecommerce channels. The role is expected to start on 1 March 2027.
Role & Responsibilities
- Create a welcoming environment and deliver an exceptional service in line with the client journey ceremony, placing customers at the centre and responding to their needs and requests.
- Exceed individual sales targets, maximize personal sales performance and contribute to the store’s success.
- Exceed KPI goals while ensuring high-quality sales and customer service.
- Demonstrate excellent knowledge of products and Prada history, culture and DNA.
- Capture customer data in the Company CRM to maintain relationships, provide a personalized approach and develop future opportunities.
- Promote an omnichannel mindset.
- Stay informed about fashion trends, competitors and the luxury fashion landscape to advise customers.
- Resolve client complaints, liaising with the line manager and Client Service team when necessary.
- Handle products with the highest level of care and respect.
- Use Company digital tools to provide a complete, integrated luxury experience.
- Host and conduct in-person and virtual customer appointments.
- Work in synergy with the Back of House, support daily store operations and maintain an organized stockroom.
- Follow Company operational and stock procedures, including security, cash activity, inventory, logistics and head-office reporting, and proactively execute Company policies and procedures.
- Collaborate with colleagues, encourage open and constructive communication, contribute to a consistent exceptional customer experience and positive working environment, and embrace diversity and inclusion.
Qualifications
- Similar experience with a luxury or premium brand.
- Understanding of luxury customer service.
- Experience building long-lasting client relationships.
- Ability to work both independently and as part of a team.
- Excellent communication and interpersonal skills.
- Fluency in English.
Skills
Experience
Similar experience within a luxury or premium brand; experience building long-lasting client relationships.
Workplace
This position is based in Amsterdam, North Holland, Netherlands.
Explore jobs in the Netherlands.
Culture
Miu Miu fosters a bold, intellectually curious workplace where creativity, individuality, and a refined sense of irreverence are encouraged. As part of the Prada Group, the brand offers a dynamic and exacting environment in which teams collaborate across fashion, culture, and contemporary design to shape a distinctive global vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.