Miu Miu In Store CRM Manager
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Join Miu Miu in Tokyo as an In Store CRM Manager to drive customer relationships and sales in a dynamic luxury fashion environment.
Overview
Miu Miu, a distinguished brand under the Prada Group, epitomizes avant-garde fashion with a commitment to innovation and excellence. The Prada Group, established in 1913 in Italy, is a global leader in the luxury sector, operating across more than 45 countries with brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The Group prides itself on a diverse workforce comprising over 100 nationalities, fostering a dynamic and inclusive work environment.
Role & Responsibilities
- Oversee clienteling activities within the assigned store to maximize customer business in collaboration with the Store Manager.
- Clearly understand KPIs and contribute to achieving CRM and sales targets through an action-oriented approach.
- Drive business through private appointments and train sales staff on customer purchasing behavior analysis and optimal approach methods.
- Organize events and leverage loyalty programs to expand the customer network.
- Maximize sales, build customer relationships, and develop talent as the In Store CRM Manager for Miu Miu.
Qualifications
- Proven track record in CRM management within the luxury retail sector.
- Strong understanding of clienteling and customer relationship management.
- Ability to analyze customer purchasing behavior and implement effective strategies.
Skills
Experience
Significant experience in CRM management and luxury retail operations is required.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan. 184 luxury roles are listed in Tokyo on Cerulean, 1 posted in the last 48 hours. Across the Tokyo region, Cerulean lists 194 open positions — 1 listed in the past two days. Cerulean currently advertises 237 open roles in Japan, including 1 added in the last 48 hours.
Benefits
The position offers a creative and international work environment that values curiosity and excellence, promoting professional growth and development.
Culture
The Prada Group fosters an inclusive and diverse workplace, ensuring equal opportunities for all employees. The company values talent and passion, encouraging professional growth and creating a respectful and fair environment for everyone.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.