Miu Miu Department Manager

About Miu Miu

Miu Miu, founded in 1993 by Miuccia Prada and part of the Prada Group, is an iconic luxury fashion house celebrated for its irreverent elegance, intellectual femininity, and bold creative experimentation. As an employer, the brand offers a dynamic environment where heritage, contemporary culture, and innovation converge across design, retail, communications, merchandising, and corporate functions. Miu Miu seeks individuals with refined aesthetic sensibility, curiosity, commercial awareness, and a collaborative spirit. Employees are invited to contribute to a distinctive vision of modern luxury, supported by the excellence, global reach, and rigorous standards of one of the world’s leading fashion groups.

Role & Responsibilities

• Lead the department team to exceed sales targets and deliver strong results, contributing to overall store success.
• Support the Store Manager in developing and implementing business plans through analysis of department performance and recommendations for action plans.
• Lead the store team in exceeding KPI targets.
• Promote cross-selling and upselling across product categories.
• Ensure the department team delivers customer service to the highest quality standards.
• Foster an omnichannel sales mindset, integrating product information across the physical store and official website, and encourage the team to use digital tools to build customer relationships.
• Support ecommerce growth through timely responses to orders while maintaining high service standards.
• Stay informed about market trends, particularly those relevant to the department, and share updates with the team.
• Ensure product displays attract customers and maximize profitability while complying with company policies.
• Lead by example in creating a comfortable shopping environment and ensuring staff strive to meet customer needs.
• Develop a customer-first mindset, build and strengthen client relationships, and deliver after-sales service.
• Organize brand events to support high customer satisfaction and service standards.
• Actively develop new clients to increase store sales.
• Strengthen client loyalty and support the department team in delivering client service initiatives.
• Address customer complaints proactively to maintain positive client relationships.
• Motivate employees through effective communication, building team morale and a positive, energetic workplace.
• Encourage information sharing among team members and proactively schedule focused discussions in morning meetings.
• Maintain comprehensive knowledge of company digital tools and keep the team informed of updates.
• Understand team needs and priorities; train and motivate team members in product knowledge, selling techniques, customer service, and company policies and procedures.
• Identify talent within the team and recommend internal promotion opportunities to the Retail Operations Manager to support a robust promotion process.
• Support team development through coaching and follow-up on individual action plans.
• Proactively support the Store Manager in developing markets for available information.
• Lead by example to ensure the highest standards of hospitality and service procedures, and respect for products.
• Promote effective collaboration between front-of-house and back-of-house teams.
• Ensure cash, inventory, logistics, and reporting comply with company procedures.
• Monitor and protect company assets effectively.
• Provide the Store Manager with feedback and recommendations on department needs, liaising with visual merchandising and retail merchandising teams where necessary.
• As the department’s organizational lead, protect company assets and maintain employee training standards.
• Ensure store operations are managed in accordance with company policies and procedures.

Culture

Miu Miu fosters a bold, intellectually curious workplace where creativity, individuality, and a refined sense of irreverence are encouraged. As part of the Prada Group, the brand offers a dynamic and exacting environment in which teams collaborate across fashion, culture, and contemporary design to shape a distinctive global vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.