Miu Miu Department Manager

About Miu Miu

Miu Miu, founded in 1993 by Miuccia Prada and part of the Prada Group, is an iconic luxury fashion house celebrated for its irreverent elegance, intellectual femininity, and bold creative experimentation. As an employer, the brand offers a dynamic environment where heritage, contemporary culture, and innovation converge across design, retail, communications, merchandising, and corporate functions. Miu Miu seeks individuals with refined aesthetic sensibility, curiosity, commercial awareness, and a collaborative spirit. Employees are invited to contribute to a distinctive vision of modern luxury, supported by the excellence, global reach, and rigorous standards of one of the world’s leading fashion groups.

Role & Responsibilities

• Drive the Department team to exceed financial targets and maximize sales performance and contribution to store success
• Support the Store Manager in developing and implementing business plans through performance analysis and action plan proposals
• Ensure the Department team achieves all KPI targets and foster cross-selling and upselling across product categories
• Maintain a presence on the sales floor, delivering the highest standard of client approach and service
• Foster omni-channel awareness across the team and encourage utilization of digital tools to strengthen client relationships and achieve business objectives
• Drive e-commerce channel development through timely order fulfillment and consistently high service standards
• Monitor market trends relevant to the department and share insights with appropriate functions
• Ensure visual displays attract clients and maximize sales in accordance with company guidelines
• Place the client above all and lead by example in creating a welcoming, client-centric environment
• Develop and maintain solid client relationships and enforce meaningful after-sales experiences
• Execute the Brand Selling Ceremony to guarantee excellent client satisfaction and service
• Proactively identify opportunities to acquire new clients and strengthen client loyalty through clienteling initiatives
• Manage customer complaints proactively to maintain positive client relationships
• Act as a strong staff motivator, promote team spirit through effective communication, and cultivate a positive and energetic environment
• Encourage information exchange within the team and conduct targeted morning briefings on specific topics
• Master all company tools and applications, ensure the team remains informed of relevant updates
• Train and inspire the department sales team on product knowledge, sales techniques, client services, and company policies
• Identify and propose internal development opportunities for talented team members
• Provide coaching and follow-ups on individual action plans to guarantee team development
• Support market mapping activities as requested by the Store Manager
• Lead by example to ensure the team operates with the highest level of care and respect for products
• Support collaboration between front-of-house and back-of-house operations
• Enforce company procedures related to cash activity, inventory, logistics, and required reporting activities
• Contribute to effective and efficient stewardship of company assets
• Provide feedback and suggestions concerning department needs to the Store Manager and relevant departments
• Ensure effective and efficient back-of-house organization and protect company assets while maintaining staff grooming standards
• Ensure company policies and procedures are proactively implemented while managing all operational activities

Qualifications

• Proven experience as a Department Manager or equivalent leadership role in luxury retail
• Strong business acumen with demonstrated ability to develop and execute business plans
• Excellent financial management and analytical skills
• Expertise in luxury client service and brand ambassador capabilities
• Proven track record of team leadership, mentoring, and talent development
• Deep understanding of omni-channel retail and digital tools in a sales context
• Fluency in English (spoken and written)

Skills

Experience

Minimum 5 years of progressive retail experience, with at least 2–3 years in a supervisory or management role within luxury fashion or comparable premium retail environment. Demonstrated success in exceeding sales targets, developing high-performing teams, and delivering exceptional client experiences.

Education

Secondary education required; university education or equivalent business qualification preferred.

Workplace

Culture

Miu Miu fosters a bold, intellectually curious workplace where creativity, individuality, and a refined sense of irreverence are encouraged. As part of the Prada Group, the brand offers a dynamic and exacting environment in which teams collaborate across fashion, culture, and contemporary design to shape a distinctive global vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.