Miu Miu CRM Instore Manager
Join Miu Miu in Paris as a CRM Instore Manager. A pivotal role within the Prada Group, focusing on client relations and CRM strategies in a luxury retail environment.
Overview
Miu Miu, a distinguished brand under the esteemed Prada Group, epitomizes avant-garde luxury fashion. The Prada Group, established in 1913 in Italy, is renowned for its tradition of excellence and innovative vision. As a global leader in the luxury sector, the Group operates in over 45 countries, encompassing brands such as PRADA, Miu Miu, Church’s, and Car Shoe, and boasts a diverse workforce representing over 100 nationalities.
Role & Responsibilities
- Ensure accuracy of customer data inputted by store team and validate data accuracy in system.
- Review and analyze Client Advisors’ performance, including all elements of KPIs and MBOs.
- Provide Store Manager with individual Client Advisor overview and strategy.
- Launch and monitor new CRM systems/functions in store.
- Communicate with local Retail team regarding system/function enhancements and customer lists/reports.
- Generate and assist in the interpretation of reports in store.
- Manage customer lists and ensure strategized local marketing activities.
- Assist Store Manager in setting up in-store CRM action plans considering the event calendar and business environment.
- Conduct regular CRM training with sales staff.
- Support Store Manager in activities related to customer satisfaction surveys, focusing on store feedback collection and customer follow-up actions.
Qualifications
- Strong experience in retail, ideally as a department or team manager.
- Proven track record of strong client development.
Skills
Experience
Extensive experience in retail, preferably in a managerial role, with a focus on client development and CRM systems.
Workplace
This position is based in Paris, Île-de-France, France. Cerulean lists 3.316 open roles in Paris, including 67 posted recently. The broader Île-de-France area accounts for 3.727 active listings on Cerulean, 101 of which are new. In France as a whole, Cerulean currently features 4.275 open positions, with 127 posted this week.
Benefits
Working within the Prada Group offers a creative and international environment, fostering professional growth through the value placed on talent and passion. The Group promotes an inclusive work environment, ensuring equal opportunities for all candidates.
Culture
The Prada Group values creativity, curiosity, and the pursuit of excellence, fostering an inclusive and respectful workplace. Diversity is considered a fundamental value, and the Group is committed to ensuring equal opportunities for all employees.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.