Miu Miu Client Services Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $25–28/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 18, 2026
About Miu Miu
Miu Miu, founded in 1993 by Miuccia Prada and part of the Prada Group, is an iconic luxury fashion house celebrated for its irreverent elegance, intellectual femininity, and bold creative experimentation. As an employer, the brand offers a dynamic environment where heritage, contemporary culture, and innovation converge across design, retail, communications, merchandising, and corporate functions. Miu Miu seeks individuals with refined aesthetic sensibility, curiosity, commercial awareness, and a collaborative spirit. Employees are invited to contribute to a distinctive vision of modern luxury, supported by the excellence, global reach, and rigorous standards of one of the world’s leading fashion groups.
Miu Miu Client Services Advisor in New York – omnichannel luxury customer support role with CRM, phone, email, and chat.
Role & Responsibilities
- Provide exceptional luxury client service across multiple channels (phone, email, live chat, social media, SMS) whilst prioritizing client experience and brand representation
- Maximize the client relationship management system to support omnichannel interactions and maintain comprehensive client profiles
- Adopt personalized clienteling approaches to build long-term relationships, tailoring the experience at every touchpoint
- Respond efficiently and accurately to client inquiries, explaining solutions and ensuring clients feel supported and valued
- Identify and execute upselling opportunities in alignment with client needs and preferences
- Manage post-sale inquiries including delivery, returns, repairs, and refund requests with professionalism and efficiency
- Resolve client order issues promptly by communicating effectively with boutiques and concessions
- Employ active listening techniques to diffuse escalated situations and manage challenging client interactions
- Execute client retention and engagement strategies to drive long-term loyalty
- Escalate incidents appropriately to Team Leads and management as needed
- Manage customer queries, complaints, and requests for post-sale assistance, availability information, and merchandising inquiries
- Meet or exceed call center metrics while maintaining consistent excellence in client service delivery
Qualifications
- Passion for cultivating personalized client relationships and driving sales through authentic connection
- Exceptional client service skills with demonstrated active listening and verbal and written communication abilities
- Professional phone presentation and strong typing proficiency
- Proficiency with computer systems, particularly CRM software platforms
- Comprehensive understanding of company products, services, and policies
- Strong ability to ask inquisitive questions and diffuse challenging or escalated situations
- Excellent time management and sound decision-making skills
- Adaptability and accountability in a fast-paced environment
- Verbal and written fluency in English (required); Portuguese, Spanish, and French are valued assets
Skills
Experience
Previous customer service experience in a luxury or hospitality environment is advantageous. Demonstrated experience managing client interactions across multiple communication channels and handling complex inquiries is preferred.
Education
High school diploma or equivalent educational attainment.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 25 to USD 28 per hour.
Benefits
Eligible for bonuses and other incentive opportunities depending on performance and role-related factors.
Culture
Miu Miu fosters a bold, intellectually curious workplace where creativity, individuality, and a refined sense of irreverence are encouraged. As part of the Prada Group, the brand offers a dynamic and exacting environment in which teams collaborate across fashion, culture, and contemporary design to shape a distinctive global vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Miu Miu, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Specialist», «Customer Service Representative», «Omnichannel Client Support Specialist», «Call Center Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.