Miu Miu Client Advisor

About Miu Miu

Miu Miu, founded in 1993 by Miuccia Prada and part of the Prada Group, is an iconic luxury fashion house celebrated for its irreverent elegance, intellectual femininity, and bold creative experimentation. As an employer, the brand offers a dynamic environment where heritage, contemporary culture, and innovation converge across design, retail, communications, merchandising, and corporate functions. Miu Miu seeks individuals with refined aesthetic sensibility, curiosity, commercial awareness, and a collaborative spirit. Employees are invited to contribute to a distinctive vision of modern luxury, supported by the excellence, global reach, and rigorous standards of one of the world’s leading fashion groups.

Role & Responsibilities

• Deliver a memorable luxury customer experience by identifying client needs and expectations, fostering meaningful relationships and representing Miu Miu as a brand ambassador.
• Promote the brand’s philosophy and values, guiding clients into the world of Miu Miu.
• Meet individual and store sales targets, provide high-quality service and respond to client needs in-store and through the e-commerce channel.
• Create a welcoming environment and meet client needs in accordance with the client journey ceremony.
• Exceed individual sales targets and maximize personal sales performance in support of store success.
• Work to exceed KPI goals while maintaining high standards of sales and customer service.
• Develop strong knowledge of products, Prada’s history, culture and DNA.
• Capture client data in the company CRM to develop and maintain relationships, provide personalized service and identify future opportunities.
• Follow up with clients using CRM tools to strengthen long-term relationships.
• Host in-person and virtual client appointments, using technology where appropriate.
• Promote an omnichannel approach.
• Stay informed about luxury fashion trends and competitors to advise clients and discuss relevant developments.
• Resolve client complaints, liaising with the line manager and Client Service team when necessary.
• Care for and respect products to the highest standard.
• Use company digital tools to deliver a complete, integrated luxury experience.
• Work with the Back of House team, participate in daily store operations and maintain an organized stockroom.
• Follow company operational and stock procedures, including security, cash handling, inventory, logistics and head-office reporting requirements; proactively implement company policies and procedures.
• Collaborate with colleagues, communicate openly and constructively, and contribute to a consistent client experience and positive, inclusive workplace.

Skills

Culture

Miu Miu fosters a bold, intellectually curious workplace where creativity, individuality, and a refined sense of irreverence are encouraged. As part of the Prada Group, the brand offers a dynamic and exacting environment in which teams collaborate across fashion, culture, and contemporary design to shape a distinctive global vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.