Miu Miu Client Advisor
Join Miu Miu in Venice as a Client Advisor. This role involves supporting sales and stock management, providing exceptional customer service, and maintaining brand standards. Located in Italy, part of the prestigious Prada Group.
Overview
Miu Miu, a distinguished brand under the Prada Group, is renowned for its innovative approach to luxury fashion. The Prada Group, established in 1913 in Italy, is a global leader in the luxury sector, operating in over 45 countries with a diverse portfolio including PRADA, Miu Miu, Church’s, and Car Shoe. The Group prides itself on its tradition of excellence and innovation, employing individuals from over 100 nationalities.
Role & Responsibilities
- Provide an exceptional in-store experience by welcoming and serving customers.
- Develop and maintain client relationships using CRM and digital tools.
- Engage in cross-selling across departments to achieve sales targets and KPIs.
- Stay informed about fashion trends and competitors.
- Demonstrate comprehensive brand and product knowledge.
- Address customer complaints effectively, liaising with management as needed.
- Maintain high standards of shop floor and visual display in line with company guidelines.
- Ensure product security and prevent theft.
- Manage daily goods receipt and arrange merchandise per corporate procedures.
- Organize and conduct product counts and stock-takes.
- Track product flow using the SAP system.
- Oversee stockroom activities related to markdowns and manage product flow during repairs.
- Facilitate returns, shop-to-shop transfers, and e-commerce deliveries according to corporate guidelines.
Qualifications
- Fluent in English; additional languages are advantageous.
- High affinity for luxury products.
- Strong sense of responsibility.
Skills
Experience
Previous experience in luxury retail or a similar environment is preferred.
Education
A degree in Business or Retail Management is advantageous.
Workplace
This position is based in Venice, Veneto, Italy. Cerulean lists 41 open roles in Venice, including 1 posted recently. The broader Veneto area accounts for 230 active listings on Cerulean, 4 of which are new. In Italy as a whole, Cerulean currently features 1.295 open positions, with 27 posted this week.
Benefits
Employees benefit from working in a creative, international environment that values talent and passion, fostering professional growth. The company promotes inclusivity and equal opportunities for all.
Culture
The Prada Group fosters a creative and international work environment, driven by curiosity and a pursuit of excellence. The company values the talent and passion of its employees, promoting professional growth and inclusivity, ensuring equal opportunities for all.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.