Miu Miu Client Advisor

About Miu Miu

Miu Miu, founded in 1993 by Miuccia Prada and part of the Prada Group, is an iconic luxury fashion house celebrated for its irreverent elegance, intellectual femininity, and bold creative experimentation. As an employer, the brand offers a dynamic environment where heritage, contemporary culture, and innovation converge across design, retail, communications, merchandising, and corporate functions. Miu Miu seeks individuals with refined aesthetic sensibility, curiosity, commercial awareness, and a collaborative spirit. Employees are invited to contribute to a distinctive vision of modern luxury, supported by the excellence, global reach, and rigorous standards of one of the world’s leading fashion groups.

Role & Responsibilities

• Serve as a brand ambassador, conveying the Miu Miu philosophy and values to clients and guiding them through the luxury collection
• Create a welcoming environment that places the client at the center, adhering to the client journey ceremony and delivering excellence at all times
• Capture and maintain client data in the company CRM system to develop personalized relationships and identify future sales opportunities
• Maximize individual and team sales performance through proactive cross-selling across all departments and achieving personal sales targets and KPIs
• Maintain comprehensive product knowledge and stay current with fashion trends and competitive offerings
• Manage customer inquiries and complaints effectively, escalating to management as necessary
• Maintain high standards of visual merchandising and shop floor presentation in accordance with company operational guidelines
• Embrace and champion an omni-channel retail mindset
• Collaborate as an active team member, fostering open communication and contributing to a positive, inclusive working environment
• Monitor and prevent product loss while maintaining a heightened awareness of store security protocols

Qualifications

• Passion for luxury fashion retail and a genuine interest in art, design, and high-end aesthetics
• Proven experience building long-lasting client relationships and delivering consultative sales
• Excellent communication and interpersonal skills with the ability to engage diverse clientele
• Demonstrated ability to work both independently and collaboratively within a team setting
• Strong problem-solving capabilities and a results-driven mindset
• Knowledge of the luxury goods market and product categories
• Ambition, resilience, and self-motivation in a fast-paced retail environment

Skills

Experience

Previous experience in luxury retail, high-end client services, or similar customer-facing roles within premium brands is preferred.

Education

High school diploma or equivalent required; additional training in luxury retail or fashion merchandising is advantageous.

Workplace

Culture

Miu Miu fosters a bold, intellectually curious workplace where creativity, individuality, and a refined sense of irreverence are encouraged. As part of the Prada Group, the brand offers a dynamic and exacting environment in which teams collaborate across fashion, culture, and contemporary design to shape a distinctive global vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.