Miu Miu Client Advisor

About Miu Miu

Miu Miu, founded in 1993 by Miuccia Prada and part of the Prada Group, is an iconic luxury fashion house celebrated for its irreverent elegance, intellectual femininity, and bold creative experimentation. As an employer, the brand offers a dynamic environment where heritage, contemporary culture, and innovation converge across design, retail, communications, merchandising, and corporate functions. Miu Miu seeks individuals with refined aesthetic sensibility, curiosity, commercial awareness, and a collaborative spirit. Employees are invited to contribute to a distinctive vision of modern luxury, supported by the excellence, global reach, and rigorous standards of one of the world’s leading fashion groups.

Role & Responsibilities

• Deliver a memorable luxury customer experience by placing clients at the centre, identifying their needs and expectations, and building meaningful relationships as a brand ambassador.
• Communicate Miu Miu’s philosophy and values to clients, guiding them through the brand.
• Meet individual and team sales targets, support store performance, and serve clients across in-store and ecommerce channels.
• Create a welcoming environment and provide excellent service in line with the client journey ceremony, addressing clients’ needs and requests.
• Strive to exceed individual sales targets and KPI goals while maintaining high standards of sales and customer service.
• Maintain excellent knowledge of products and Prada and Miu Miu history, culture and DNA.
• Capture client data in the company CRM to build and develop relationships, provide a personalised approach and identify future opportunities.
• Embrace and promote an omnichannel mindset.
• Stay informed about luxury fashion trends and competitors to advise clients and discuss relevant developments.
• Resolve client complaints, liaising with the line manager and Client Service team when necessary.
• Handle products with the highest level of care and respect.
• Use company digital tools to deliver a complete, integrated luxury experience.
• Host and conduct client appointments in person or through virtual meetings.
• Work closely with the Back of House, contribute to daily store operations and maintain an organised stockroom.
• Follow company operational and stock procedures, including requirements for security, cash activity, inventory, logistics and head-office reporting; proactively implement company policies and procedures.
• Collaborate with colleagues, foster open and constructive communication, support a consistent client experience and positive working environment, and embrace diversity and inclusion.

Qualifications

• Passion for human relations and sales.
• Problem-solving ability, curiosity and interest in luxury, fashion, art and design.
• Experience building long-lasting client relationships.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Passion for and knowledge of the assigned product category.
• Fluent spoken Mandarin.

Skills

Experience

Experience building long-lasting client relationships.

Culture

Miu Miu fosters a bold, intellectually curious workplace where creativity, individuality, and a refined sense of irreverence are encouraged. As part of the Prada Group, the brand offers a dynamic and exacting environment in which teams collaborate across fashion, culture, and contemporary design to shape a distinctive global vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.