Miu Miu Client Advisor
About Miu Miu
Miu Miu, a distinguished brand under the Prada Group umbrella, epitomizes avant-garde luxury fashion. The Prada Group, established in 1913, is a global leader in the luxury sector, renowned for its innovation and excellence. Operating across more than 45 countries, the Group's portfolio includes prestigious brands such as Prada, Versace, and Church's, employing a diverse workforce from over 100 nationalities.
Join Miu Miu in London as a Client Advisor, delivering exceptional luxury experiences. Be part of the prestigious Prada Group, known for innovation and excellence.
Role & Responsibilities
- Provide an exceptional and memorable luxury customer experience, prioritizing client needs and expectations.
- Achieve individual and team sales targets, acting proactively to ensure superior service both in-store and online.
- Exceed KPI goals by delivering high-quality sales and customer service.
- Demonstrate comprehensive knowledge of Miu Miu products, history, and brand values.
- Capture and maintain customer data in the company CRM for personalized client interactions and future opportunities.
- Embrace and promote an Omni Channel mindset.
- Stay informed on fashion trends and competitors to engage customers effectively.
- Resolve client complaints in collaboration with the line manager and Client Service team.
- Handle products with utmost care and respect.
- Utilize company digital tools to enhance the luxury experience.
- Conduct customer appointments in-person or virtually.
- Collaborate with the Back of House team to ensure organized store operations.
- Adhere to company procedures regarding operations, security, cash activity, inventory, and reporting.
- Foster a positive working environment by embracing diversity and inclusion values.
Qualifications
- Experience in a luxury or premium brand environment
Skills
Experience
Previous experience in a similar role within a luxury or premium brand is required.
Workplace
This position is based in London, England, UK.
Benefits
Employees are part of a creative and international environment, with opportunities for professional growth. The company promotes an inclusive work environment with equal opportunities for all.
Culture
The Prada Group values talent and passion, fostering a culture of curiosity and excellence. It is committed to diversity and inclusion, ensuring a respectful and fair workplace for all employees.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.